I am using a 3rd party e-mail package called Touchdown on my Android device. (config is Server- m.outlook.com, SSL enabled, and use Activesync only.)

 I am using Microsoft Office 365 and 2013 servers.

When I go into Outlook Desktop and make a change to a contact and add a photo, it shows up in OWA.

Touchdown pulls the information from OWA successfully including name, phone, e-mail, but is not pulling the photo.  When I say photo, that includes the locally added photo from my hard drive, LinkedIn and Facebook.  It is possible that ActiveSync doesn't support LinkedIn and Facebook but I know it supports locally added photos.

One of their developers said "We ask the server for any changes and the folder ID 4"  not sure what that means but thought I would throw it in.

Does anyone know why this is behaving that way?

• Edited by MichaelJames9999 14 hours 35 minutes ago spelling

I use touchdown as well and the pictures always sync on my phone. If I update them in Outlook then do a sync in Touchdown it shows up. You can try deleting the contact, sync it with Touchdown then re-create the contact with the picture and see if that works. But if not then its more than likely an app issue than Exchange. 

You can read more detail about the "Folder IDs" on the following link, it will also show you how you can turn on logging for your device that can help determine why Touchdown is not getting the pictures.

http://blogs.technet.com/b/exchange/archive/2013/10/04/exchange-activesync-mailbox-log-analysis.aspx