Create a new document with a page size of w85cm x h200cm.  Insert a text box, add some text, save as JPG.  0Kb file results.

• Edited by Alan Dooley Thursday, September 04, 2014 8:10 AM spelling

Create a new document with a page size of w85cm x h200cm.  Insert a text box, add some text, save as JPG.  0Kb file results.

• Edited by Alan Dooley Thursday, September 04, 2014 8:10 AM spelling

Create a new document with a page size of w85cm x h200cm.  Insert a text box, add some text, save as JPG.  0Kb file results.

• Edited by Alan Dooley Thursday, September 04, 2014 8:10 AM spelling

Hi,

When I tested on my Publisher 2013, I got a warning "Cannot save this file as a picture because the image size is too big. Reduce the resolution (DPI) of the image or decrease the dimensions of the publication".

Would you please let me know your Windows version and build number of your Publisher? Please make sure your Office is up-to-date.

In Publisher, go to FILE tab -> Account -> About Publisher -> On the top we can find the Publisher build number.

I haven't found the limitation so far, I'll do more research and let you know.

Regards,

Melon Chen

Forum Support

Hi,

Win 7 SP1 x64, fully up to date on Windows patching.

Publisher 2013 32-bit 15.0.4629.1000

Thanks

Hi,

When we save the publication as a .jpg file, we need to change the resolution.

FILE -> Save As -> Browse to a location -> select *.jpg in the "Save as type" box, then click the "Change" button under "Resolution", we will see the image below:

Select Web (96 dpi) and the 0kb issue should be gone.

Melon Chen

Forum Support

Hi,

When we save the publication as a .jpg file, we need to change the resolution.

FILE -> Save As -> Browse to a location -> select *.jpg in the "Save as type" box, then click the "Change" button under "Resolution", we will see the image below:

Select Web (96 dpi) and the 0kb issue should be gone.

Regards,

Melon Chen

Forum Support

Hi,

Thank you for your question.

I am trying to involve someone familiar with this topic to further look at this issue.

Melon Chen

Forum Support

Hi Alan,

Thank you for choosing Microsoft services.

I was able to reproduce the issue at my end and applying the above step (i.e. FILE -> Save As -> Browse to a location -> select *.jpg in the "Save as type" box, then click the "Change" button under "Resolution -> Web (96 dpi)") did help in resolving the issue.

I would suggest you to apply the same step.

If the problem still persists I suggest to open a ticket with Microsoft Support team.

For your reference you may either open a ticket online by visiting the following address

http://support.microsoft.com/select/default.aspx?target=assistance

or you can call on the below number

 1-800-936-4900

Once again Thank you for choosing Microsoft

• Marked as answer by Melon Chen CHNMicrosoft contingent staff, Moderator Wednesday, September 24, 2014 7:45 AM

Hi Alan,

Thank you for choosing Microsoft services.

I was able to reproduce the issue at my end and applying the above step (i.e. FILE -> Save As -> Browse to a location -> select *.jpg in the "Save as type" box, then click the "Change" button under "Resolution -> Web (96 dpi)") did help in resolving the issue.

I would suggest you to apply the same step.

If the problem still persists I suggest to open a ticket with Microsoft Support team.

For your reference you may either open a ticket online by visiting the following address

http://support.microsoft.com/select/default.aspx?target=assistance

or you can call on the below number

 1-800-936-4900

Once again Thank you for choosing Microsoft

• Marked as answer by Melon Chen CHNMicrosoft contingent staff, Moderator Wednesday, September 24, 2014 7:45 AM

Hi Alan,

Thank you for choosing Microsoft services.

I was able to reproduce the issue at my end and applying the above step (i.e. FILE -> Save As -> Browse to a location -> select *.jpg in the "Save as type" box, then click the "Change" button under "Resolution -> Web (96 dpi)") did help in resolving the issue.

I would suggest you to apply the same step.

If the problem still persists I suggest to open a ticket with Microsoft Support team.

For your reference you may either open a ticket online by visiting the following address

http://support.microsoft.com/select/default.aspx?target=assistance

or you can call on the below number

 1-800-936-4900

Once again Thank you for choosing Microsoft

• Marked as answer by Melon Chen CHNMicrosoft contingent staff, Moderator Wednesday, September 24, 2014 7:45 AM

Hi Melon,

I have the same issue as Alan did and I can't lower the resolution that we are saving it at.  We are printing advertisement ads and need the high resolution (300 DPI) for most of what we do.  When we save these ads on Publisher 2013 on a Surface Pro 3 running Windows 8.1 Professional (64 bit version), it saves it as a 0 kb file when we set it to save as a Jpeg.  But if she sends it to a coworker sitting next to her running a HP laptop with Windows 7 Professional (64 bit) and Windows Publisher 2010 there are no problems.  I have also checked for an macros and add-ons and there are none running at this time.  Is there anything we can do? 

Thank you,

Todd

As mentioned by others, this is not a solution if you need the higher DPI. This use to work in MS Pub 2010. Is there any resolution in sight?

Thanks.

I think the problem might be that when saving jpgs MS Pub now looks at any objects that are on the edges (outside the working space). It doesn't save them, but if you have a lot of objects outside the margins, then they interfere when saving. I took a page from my current document and copied it into another MS Pub doc and was able to save it to the largest dpi, but in the original document, it would not save. Does this match the experience of anyone else?

Office 365 Version 15.0.4737.1003 on Windows Home 10

I created a 1 page file in Publisher with a 36" x 72" page size for a 3' x 6' banner. 

When I save the  file as a 96 dpi jpg, Pub saves a 36 x 72 jpg at 96 dpi.
When I try to save the file as a 150 dpi jpg, Pub saves a file with zero bytes.  
When I try to save the file as a 300 dpi jpg, Pub returns the "file size is too large" error.

The original 96 dpi file is 1,217,039 bytes.  
I resized the 96 dpi jpg to 150 dpi witha resulting file size of 2,591,995 bytes.
I resized the 150 dpi jpg to 300 dpi with a resulting file size of 7,126,407.

These are not huge file sizes.  The range in which Pub just creates a zero length file rather than returning an error is troubling.  That pub can only save a jpg (or .png or .tiff or etc file) smaller than about 2.5 MB is appalling.