HiAfter we have updated Exchange 2007 with service pack 1, has the ActiveSync has stop working.When I try to sync my cell phone to the Exchange, ill get an error code 0x85010004 saying something with my windows account dont have the authorise to sync with the exchange server.It was working fine before the service pack 1 updated, anyone that have experience the same problem.What is the solution to this issueBest RegardsClaus Tjoerndal

SP1 added a new activesync policy called "default'...remove it via EMC or Powershell (remove-activesyncpolicy). Then set your own sync policy and apply it to the mailboxes.

Hi Thanks for your help so fareBut it's still not work, i was creating a new policy and remove the old default policy. after removing the old policy i was applying the new policy under my mailbox features.

can you do a get-activesyncpolicy | fl and post it here?

I did a get-activesyncmailboxpolicy | fl the get-activesyncpolicy | fl was not working.AllowNonProvisionableDevices : TrueAlphanumericDevicePasswordRequired : FalseAttachmentsEnabled : TrueDeviceEncryptionEnabled : FalseRequireStorageCardEncryption : FalseDevicePasswordEnabled : FalsePasswordRecoveryEnabled : FalseDevicePolicyRefreshInterval : unlimitedAllowSimpleDevicePassword : TrueMaxAttachmentSize : unlimitedWSSAccessEnabled : TrueUNCAccessEnabled : TrueMinDevicePasswordLength : 4MaxInactivityTimeDeviceLock : 00:15:00MaxDevicePasswordFailedAttempts : 8DevicePasswordExpiration : unlimitedDevicePasswordHistory : 0IsDefaultPolicy : TrueAllowStorageCard : TrueAllowCamera : TrueRequireDeviceEncryption : FalseAllowUnsignedApplications : TrueAllowUnsignedInstallationPackages : TrueAllowWiFi : TrueAllowTextMessaging : TrueAllowPOPIMAPEmail : TrueAllowIrDA : TrueRequireManualSyncWhenRoaming : TrueAllowDesktopSync : TrueAllowHTMLEmail : TrueRequireSignedSMIMEMessages : FalseRequireEncryptedSMIMEMessages : FalseAllowSMIMESoftCerts : TrueAllowBrowser : TrueAllowConsumerEmail : TrueAllowRemoteDesktop : TrueAllowInternetSharing : TrueAllowBluetooth : AllowMaxCalendarAgeFilter : AllMaxEmailAgeFilter : AllRequireSignedSMIMEAlgorithm : SHA1RequireEncryptionSMIMEAlgorithm : TripleDESAllowSMIMEEncryptionAlgorithmNegotiation : AllowAnyAlgorithmNegotiationMinDevicePasswordComplexCharacters : 3MaxEmailBodyTruncationSize : unlimitedMaxEmailHTMLBodyTruncationSize : unlimitedUnapprovedInROMApplicationList : {}ApprovedApplicationList : {}AllowExternalDeviceManagement : FalseMailboxPolicyFlags : 0AdminDisplayName :ExchangeVersion : 0.1 (8.0.535.0)Name : Softscan

sorry, get-activesyncmailboxpolicy is the right command...the policy looks OK. Are you having this issue with both windows mobile 5 and 6? Also, the policy is applied to your mailbox right? And you haven't made any changes to your account other than the Exchange Servers' upgrade to sp1 ?

We are using Windows Mobile 6, we are about 15 ppl. that are using the ActiveSync, and non of them is working at the moment. i hasn't tried with Windows Mobile 5, i will try to check if some of them is using Windows mobile 5.in EMC under my profile / Mailbox Featurs i have apply the policy and Enabled Exchange ActiveSync.Is the any way where i can check what is happen when i try to logon, some log files or event log?Thanks so much for your time so fare./*/Claus

On the device itself, in activesync setup you can set the logging level to verbose; i've generally found that to be the most helpful: http://technet.microsoft.com/en-us/library/bb680409.aspx

Hi Thanks for the help.The problem was on the IIS, the solution was to remove Microsoft-Server-ActiveSync from our default site and reinstall it. now its working again I was using the command to remove it Remove-ActiveSyncVirtualDirectory -Identity "Microsoft-Server-ActiveSync (Default site)"Thanks again for your time and input.Best RegardsClaus