Have a number of PCs in a work environment that exhibit the following error messages when they are woken from a sleep state and the user was working on a Word or PowerPoint document via a network share.

PowerPoint error: The file you were working with was modified during suspend mode, and the original version is no longer available. <file path and name.ppt> must be re-saved.

Word error: Word cannot establish a network connection with this document after the system resumed from suspend mode. Save the document into a different file to keep any changes.

Having searched the error message I can see that hot fixes were created to fix the issue in Word 2007 and 2010, but nothing seems to relate to Office 2013.

All the PCs have the latest OS and Office updates.

I tried the NetworkAvailableTimeInSeconds reg fix from this link - http://support.microsoft.com/kb/2626998/en-gb , and obviously applied it to the Office 2013 key, but to no avail. The additional steps talk about applying the available hot fix, but this is not applicable to Office 2013.

Information:

All PCs Windows 8.1 Enterprise and Office Professional Plus 2013

Any help would be appreciated.

Thank you.

Have you installed the office 13 sp1?

I have the same issue with 8.1 and Office 2013, and yes, Office is at SP1 (15.0.4631.1002). I've likewise done the Reg fixes suggested for 2007/2010, but still have the issue. Any insight would be appreciated.

Thanks,

John

I too have experienced this issue. Have check all Windows updates have been installed.

Has anyone managed to find a fix for this?

Thanks

I too am having issues with this at my organisation. I've tried different power options, made sure folder permissions were full control and read/write as well. Any suggestions??

We experience this problem too.  We run Office 2013 on windows 8.1 Pro.

Has anyone found a solution?

Even I'm having same issue. I have logged a case with Microsoft and I will update this post on how I'd go with it, unless some one already has the solution.

Any updates on this issue?  Having the same problem.  

Have the same problem here as well, when I try to save the some document after sleep it's read only and I cant overwrite the version on the network drive