We receive weekly report in html email format from an automatic system. While it is received OK for users still on Exchange 2003, once these users are migrated to Exchange 2010, the accented characters get changed. In both cases, they are running OL2003 SP3. My assumptions is that we can see unicode rules for outgoing messages but can we control the conversion of incoming emails. Thanks in advance.

Hi, First, I would like to confirm the following questions: 1. Does the issue occur on certain mailbox user or each mailbox user on Exchange 2010 server? 2. Does the email contain non-English characters? At this stage, I suggest you receive the report email via other account in Outlook, such as Hotmail. Does the issue occur when trying to receive the email in Hotmail? Also, please temporarily replace another machine to check the result. Thanks. NovakPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, I am also having the same issue. Did someone found any solution to this issue. Munirajl

Hi Munirajl, Sorry for the late reply but I wanted to confirm with my colleagues how this problem for us got resolved. The problem we were having then has been resolved by the company that created the application. They had to fix their coding which was creating this issue. Thanks FranoisFrancois S. at FMD

hi Francois, Thanks for the reply. Appriciate your help indeed. Thanks, Muniraj k