We receive weekly report in html email format from an automatic system. While it is received OK for users still on Exchange 2003, once these users are migrated to Exchange 2010, the accented characters get changed. In both cases, they are running OL2003 SP3. My assumptions is that we can see unicode rules for outgoing messages but can we control the conversion of incoming emails. Thanks in advance.

Hi, First, I would like to confirm the following questions: 1. Does the issue occur on certain mailbox user or each mailbox user on Exchange 2010 server? 2. Does the email contain non-English characters? At this stage, I suggest you receive the report email via other account in Outlook, such as Hotmail. Does the issue occur when trying to receive the email in Hotmail? Also, please temporarily replace another machine to check the result. Thanks. NovakPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.