Powerpoint 2013 causes IExplore to crash when previewing an embedded youtube video

As a user with "local administrator" or "Power User"privileges the video previews the video plays, but as a normal user the following error occurs.

Internet Explorer has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Debug or Close Program

Event Viewer details are as follows:

Log Name:      Application
Source:        Application Error
Date:          28/01/2015 11:22:32
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     
Description:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17496, time stamp: 0x546fddcc
Faulting module name: iertutil.dll, version: 11.0.9600.17496, time stamp: 0x546fee66
Exception code: 0xc0000005
Fault offset: 0x000e53a8
Faulting process id: 0x15ec
Faulting application start time: 0x01d03aecb5356af2
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\syswow64\iertutil.dll
Report Id: f311913d-a6df-11e4-bf49-8019346e8858
Event Xml:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-28T11:22:32.000000000Z" />
    <EventRecordID>30194</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ALMETMP566-W7.midkent.ac.uk</Computer>
    <Security />
  </System>
  <EventData>
    <Data>IEXPLORE.EXE</Data>
    <Data>11.0.9600.17496</Data>
    <Data>546fddcc</Data>
    <Data>iertutil.dll</Data>
    <Data>11.0.9600.17496</Data>
    <Data>546fee66</Data>
    <Data>c0000005</Data>
    <Data>000e53a8</Data>
    <Data>15ec</Data>
    <Data>01d03aecb5356af2</Data>
    <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
    <Data>C:\Windows\syswow64\iertutil.dll</Data>
    <Data>f311913d-a6df-11e4-bf49-8019346e8858</Data>
  </EventData>
< /Event>

Process for creating a test file is as follows

Via youtube and your preferred browser, search for any video file (eg rubik's cube), select a video and start to watch it.  Choose Share, Embed and copy the link information (eg <iframe width="560" height="315" src="//www.youtube.com/embed/MaltgJGz-dU" frameborder="0" allowfullscreen></iframe>)

Close browser and create a new powerpoint 2013 presentation.

Insert, Video, Online Video

In the "From a Video Embed Code" box, paste the link information then click the arrow to apply

Save the file and then Right Click on the file and Preview.

In advance of the creation/running, I've applied the following KBs to the machine(s)

kb2817636 & kb2837627

As i said at the start, members of the Power Uses or Administrators group don't have this issue - but as 99% of our users are "users" and not really an option to make them all members of PU group.

Same also happens if the computer is removed from the domain.  Admin & power users work, standard users crash IE.

Uninstall and reinstall of Office 2013 and IE11 has no apparent difference.

Assistance in this is appreciated.

Thanks

Jon

hi Jon, do you have all available updates installed for your PowerPoint? Install the two KB in the links below, then test again:

http://blogs.technet.com/b/bgp/archive/2014/04/09/support-for-youtube-videos-in-powerpoint-returns.aspx

Morning

AS per the original post..

In advance of the creation/running, I've applied the following KBs to the machine(s)

kb2817636 & kb2837627

But to confirm, I've since reapplied both KB and been told by the system that they already exist, so removed them, rebooted and reinstalled them - same problem exists.

Thanks for any ongoing suggestions.

To further add to the mix.

If I try to insert an embedded video in Word - the same fault occurs.

will it crash if we view the video directly in internet explorer? if so, follow instructions in the KB below to troubleshoot it:

http://support.microsoft.com/kb/2532294

Playing youtube videos from within IE works fine.

Thanks