I've installed Office 365 Pro Plus and enabled the add-ins for Power View and Power Pivot.

Every time I want to use Power Pivot > Manage or Add to Data Model; or use the Power View button, the message "We couldn't load the Data Model. This may because the data model in this workbook is damaged'.

Exception from HRESULT: 0X800A03EC

I am local admin on my machine. I have 'run as administrator' with no change to issues.

The data I am testing was created in Excel 2013 so is compatible. I have tried other data; and have also got everything (including the add-ins) on a virtual desktop on my PC.

I have run Office365 repair tool and FixIT, PowerPivot repair tool and FixIT, Power View repair tool and FixIT.

I have uninstalled and reinstalled Office in its entirety 3 times today.

I have uninstalled and reinstalled Silverlight each time I uninstalled office.

I have also removed registry keys as described in other blogs for the Add-ins *Office>15.0.

Both my local and virtual machines have SQL 2012 installed (management studio only, not SSAS/SSRS/SSIS).

I am perplexed as to what else to do.

All assistance appreciated

• Edited by modz21 Thursday, November 07, 2013 2:36 AM

Hi,

The issue may be caused by the SQL Server Analysis Services (Tabular) services,but I notice that you did not have SSAS/SSRS/SSIS.

Thus,in this circumstance, the reason for this error is by design and caused by modified user permissions.

On Windows Vista and Windows 7, the PowerPivot add-in requires the user to have permission for "SeIncreaseWorkingSetPrivilege" which is policy Increase a process working set.

This policy setting determines which users can increase or decrease the size of a process's working set. The working set of a process is the set of memory pages currently visible to the process in physical RAM memory.
These pages are resident and available for an application to use without triggering a page fault. The minimum and maximum working set sizes affect the virtual memory paging behavior of a process.

For more detail information, please refer to the following link:

http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2013/08/27/powerpivot-for-excel-2013-error-when-opening-the-manage-window-quot-we-couldn-t-load-the-data-model-this-may-be-because-the-data-model-in-this-workgroup-is-damaged-quot.aspx

Regards,

George Zhao
TechNet Community Support

Thanks @George Zhao

I've checked this parameter and it is set to Users. I added my username in addition to see if that made any change but unfortunately not.

I should've mentioned I'm running Win8 Enterprise.

Thanks

Hi,

As you above said, I need more information to do reseach. Could your use process monitor(http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx) to select a log and share to me?

I could appreciate it if you could do this.

Regards,

 

George Zhao
TechNet Community Support

Thanks George for your perseverance.

https://dl.dropboxusercontent.com/u/78347809/Logfile.PML

From a brief look at the log file I have run it appears there are registry key issues. I'll keep researching at this end also.

Thanks

Hi Sir,

Thanks for your respond, as the log is 114M large,I need sometimes to download and analyse it. I'll give your reply later if I have some sulutions.

Regards,

George Zhao
TechNet Community Support