PowerPoint 2013 - Embedded YouTube Videos Crash Under User Permissions

We recently ran into an issue where our users are unable to preview or play embedded YouTube videos in PowerPoint 2013. They are able to insert the videos by following the prompts (Insert > Video > Online Video > YouTube > Etc.). However, when they try right-clicking and choosing Preview, or try playing the video during a presentation, an error dialog pops up for Internet Explorer, saying it has stopped working (see below). Also, when trying to preview the video, after dismissing the IE error, a yellow "Video Error" notice pops up saying the video couldn't be played because the browser version is not supported. We currently run IE 10 in our environment (and IE 9 is the minimum requirement, link), but we've confirmed that the problem persists even with IE 11 and all the latest updates from Windows Update. We have noticed the problem goes away for those who are administrators on the machine, and putting a user having the issue into the Administrators group also resolves the issue.

We did notice that, by downgrading to IE 9 the problem disappeared and everything worked as anticipated.

We also attempted repairing the Office 2013 installation and updating Adobe Flash and Shockwave, etc., but had no luck. Disable/Uninstalling our antivirus and Microsoft UEV didn't help either. Disabling all IE add-ons and resetting Security levels, etc. also had no effect. We even attempted booting using the "Diagnostic startup" option under MSCONFIG.

We read that Microsoft removed support for Online Videos a while back, then added it back with KB2837627 and KB2817636 (TechNet Blog Post). We decided to uninstall the updates (and any/all superseding updates), just to see what would happen. Using the Insert > ... > YouTube method, the user was able to insert the video, however, trying to right-click the video and select Preview resulted in a PowerPoint dialog stating "Sorry, we cannot play this media object"; attempting to play the video during a presentation resulted in the slide advancing and nothing happening. Using the different embed codes from YouTube (new and old) didn't work either. Reinstalling the latest superseding updates didn't help either.

For now, our only viable workaround is to add our Faculty/Staff to a machine's administrators group on a case-by-case basis. Has anyone else experienced this issue, and/or have a better solution?

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             IEXPLORE.EXE

  Application Version:                           10.0.9200.16921

  Application Timestamp:                     537fc9dc

  Fault Module Name:                          urlmon.dll

  Fault Module Version:                        10.0.9200.16921

  Fault Module Timestamp:                  537fca02

  Exception Code:                                  c0000005

  Exception Offset:                                0001d433

  OS Version:                                          6.1.7601.2.1.0.256.4

  Locale ID:                                             1033

  Additional Information 1:                  0a9e

  Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:                  0a9e

  Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

September 23rd, 2014 4:07pm

You can refer to this blog, then embed a Youtube Video in Powerpoint again.

http://geekzsupport.com/embed-youtube-video-powerpoint-2013/

Could you tell us how do you preview video in powerpoint 2013? As far as I know, we can't preview vedio in PPT. It's a bug.

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October 8th, 2014 2:01am

You can refer to this blog, then embed a Youtube Video in Powerpoint again.

http://geekzsupport.com/embed-youtube-video-powerpoint-2013/

Could you tell us how do you preview video in powerpoint 2013? As far as I know, we can't preview vedio in PPT. It's a bug.

October 8th, 2014 2:01am

You can refer to this blog, then embed a Youtube Video in Powerpoint again.

http://geekzsupport.com/embed-youtube-video-powerpoint-2013/

Could you tell us how do you preview video in powerpoint 2013? As far as I know, we can't preview vedio in PPT. It's a bug.

Free Windows Admin Tool Kit Click here and download it now
October 8th, 2014 2:01am

You can refer to this blog, then embed a Youtube Video in Powerpoint again.

http://geekzsupport.com/embed-youtube-video-powerpoint-2013/

Could you tell us how do you preview video in powerpoint 2013? As far as I know, we can't preview vedio in PPT. It's a bug.

October 8th, 2014 2:01am

To preview within PowerPoint, we just right-click the video (in the designer layout) and choose "Preview". If we do this under a User account, we receive the error I described above. However, if we try using the same PowerPoint file under an Administrators account, performing the same actions, it shows up on the slide fine - it will even play.

Using the embed code from YouTube (current or old - with and without fixed source links and versioning, etc.) produces the same results. It'll embed the video, but it can't be played in or out of a presentation without throwing an error (for accounts with User rights). Again, it will work under an Administrator account.

And I am aware that at one time there was an issue with PowerPoint and online videos such as those from YouTube. However, since mid-April of this year, there have been a few updates to bring back that support. I believe, now, if the video can play in the browser, it can play in PowerPoint. See http://blogs.technet.com/b/bgp/archive/2014/04/09/support-for-youtube-videos-in-powerpoint-returns.aspx for more details. And yes, we have those updates (or their superseded ones) installed - as I mentioned before. The problem is an access problem; exception code c0000005 generally refers to an access violation exception, and that is definitely proven when we change permission levels from User to Administrator.

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October 9th, 2014 1:37pm

I am the computer instructor for a private Pre-K thru 8 school. We recently got new computers in the lab running Windows 8 (with touch screens ;-p) and I was excited to be able to teach the kids how to embed videos in PowerPoint presentations (our previous Office 2003 wouldn't do it). Experiencing the same problem you list, but I cannot make all 300 students Administrators! I've done the patch you mentioned and it allowed me to insert a video, but it will not play. Seriously disappointed with this! Will let you know if I figure out anything that works.


October 30th, 2014 2:22pm

I noticed the same issue with Windows 8, even running as Administrator. You have to launch PowerPoint as Administrator (right-click, Run as Administrator) and try things that way. I believe the particular issue has to do with Windows 8's UAC behavior, you can no longer completely turn it off (via a registry hack) without breaking the usability of the Modern interface (although, I haven't tried turning UAC fully off since the 8.1 upgrade).

Try launching PowerPoint as Admin and see if that works for you - as for the practicality of making your students Admins, that one is on Microsoft for the time being; hopefully someone will take notice soon, we're definitely starting to see the cases come in more and more in regards to this problem.

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October 30th, 2014 2:34pm

I have this exact same issue in my environment.  I can't seem to find out why users need to be administrators for this to work and will definitely not be giving my thousands of users admin rights.  I hope this gets resolved soon.
November 12th, 2014 3:16pm

We are having the same issue in our organization even though we are all members of the administrators group we have to right click and open PowerPoint as an administrator before it will play the embedded video.
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November 26th, 2014 4:08pm

We have UAC turned off in our environment, running Windows 7. I believe if UAC is on, or you are in Windows 8, you will have to explicitly elevate the user's permissions by right-clicking and choosing "Run as administrator".
December 1st, 2014 3:16pm

Same problem here. 
Only working when users are administrator

Windows 7 
IE 11
Office 2013

anyone have any idea when a path is coming for this problem.
We are a school and its necessary for our exams, its not a option to make our 3500 students administrator

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February 4th, 2015 12:24pm

k-12 here as well, same issue.  Our teacher who is an admin on his laptop can do this, but non admin students cannot.  Win 7 Enterprise 64 bit OS, 32bit Office.

UAC is off, Google didn't turn up much.

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
Description:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17631, time stamp: 0x54b31a70
Faulting module name: iertutil.dll, version: 11.0.9600.17631, time stamp: 0x54b32b0e
Exception code: 0xc0000005
Fault offset: 0x001719f8
Faulting process id: 0xb68
Faulting application start time: 0x01d051007aeb4043
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\syswow64\iertutil.dll

February 25th, 2015 1:50pm

Same issue here. Only works when the user is an Adminstrator. 
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March 30th, 2015 5:06am

Did someone found a solution or workaround? We still have this issue. I just installed the latest updates, but no luck.
July 2nd, 2015 4:55am

This is a problem for us as well. Any update from Microsoft? Appalling...
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August 28th, 2015 4:12pm

Hi,

We've solved this problem. This problem occurs when UAC isn't enabled. To solve this problem go to Run > gpedit.msc > Windows Settings > Security Settings > Local Policies > Security Options and make sure that "User Account Control: Run All Administrators in Admin Approval Mode" is Enabled. Restart PowerPoint and try it again.
September 1st, 2015 8:00am

This is only an issue if your users have administrator rights. The original post is regarding users without administrator rights; if they don't have the privileges to begin with, they cannot be automatically elevated via the GPO.
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September 1st, 2015 8:54am

This is only an issue if your users have administrator rights. The original post is regarding users without administrator rights; if they don't have the privileges to begin with, they cannot be automatically elevated via the GPO.

Hi Luke,

Our users did not have Administrator Rights. Enabling UAC solved this issue.

Angelo

September 1st, 2015 10:34am

This is only an issue if your users have administrator rights. The original post is regarding users without administrator rights; if they don't have the privileges to begin with, they cannot be automatically elevated via the GPO.

Hi Luke,

Our users did not have Administrator Rights. Enabling UAC solved this issue.

Angelo

My apologizes, I was basing my understanding of the policy off its description, which only references users in the Administrators group. We tested the GPO on a few machines in our environment and things do indeed seem to be working under accounts with User rights. I guess we'll update our polices to include this setting in the future.

Thanks, Alelieveld for finding this.

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September 1st, 2015 11:02am

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