Possible to track e-mail once it has been delivered to a mailbox?
I can see through my postfix logs that a particular e-mail arrived, was processed and sent to Exchange 2007. I can see with the Exchange 2007 Message Tracking Troubleshooting tool that Exchange received the e-mail via SMTP and successfully delivered it to a user mailbox. The user read the e-mail on their iPhone4 on their way to work this morning. When sitting down at their desk the e-mail was no longer present in either Outlook 2007 or the iPhone4. I've searched all mailbox folders from within Outlook, including using the Recover Deleted Items tool. No dice. It has simply vanished. Is there any way to find out what happened to an e-mail once it has been delivered to a mailbox? The e-mail in question was copied to another user here and they received it in Outlook (also 2007) with no issues. Any ideas?
August 9th, 2010 11:16pm

AFAIK, the only way to track that is to enable mailbox access auditing, but that's not going to do you much good after the fact.[string](0..33|%{[char][int](46+("686552495351636652556262185355647068516270555358646562655775 0645570").substring(($_*2),2))})-replace " "
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August 9th, 2010 11:27pm

On Mon, 9 Aug 2010 20:16:14 +0000, pgmi wrote: >I can see through my postfix logs that a particular e-mail arrived, was processed and sent to Exchange 2007. I can see with the Exchange 2007 Message Tracking Troubleshooting tool that Exchange received the e-mail via SMTP and successfully delivered it to a user mailbox. The user read the e-mail on their iPhone4 on their way to work this morning. When sitting down at their desk the e-mail was no longer present in either Outlook 2007 or the iPhone4. I've searched all mailbox folders from within Outlook, including using the Recover Deleted Items tool. No dice. Did you use "Recover Deleted Items" on all the folders in the mailbox, of just the "Deleted Items" folder? Is the the iPhone using ActiveSync? Is it running iOS4? Is it running version 4.0 or 4.0.1? If it's 4.0 have the iPhone updated to use 4.0.1. >It has simply vanished. Is there any way to find out what happened to an e-mail once it has been delivered to a mailbox? Not easily, and not after the fact. But I've had other instances of "disappering e-mail" with iPhones since that 4.0 version of the O/S was released. All of them have been fixed by installing 4.0.1 (at least so far). >The e-mail in question was copied to another user here and they received it in Outlook (also 2007) with no issues. Any ideas? --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP
August 10th, 2010 4:01am

I did a manual search of the likely places the email could be hiding (Junk, Deleted Items, etc..) looked at message rules, looked in the Recover Deleted Items tool, ran an entire search on the multi-Gb mailbox with Outlook's search tool. Nothing. Pretty sure it's ActiveSync - it was configured as a "Microsoft Exchange" type. I'll look into that iOS update this morning - he could still be using the base version. Thanks for the pointers.
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August 10th, 2010 5:17pm

How’s the issue now? Could the issue be reproduced on the problematic user? Does the issue only happen on specific mobile user? Does the issue only happen after read the messages on the phone?James Luo TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx) If you have any feedback on our support, please contact tngfb@microsoft.com
August 11th, 2010 10:33am

According to the user this has only happened a couple of times over the last three or four weeks (essentially since they've had the iPhone) so reproducing it has not been possible. He has been on iOS 4.0.2 for a couple days now and no lost messages so far, so we'll see how it goes.
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August 13th, 2010 10:56pm

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