Thank you for contacting Outlook IT Pro Discussions Services.
From your description, I understand that Outlook freezes when trying to start it. You tried to repair PST by the scanpst.exe tool. You found that the PST file
is truncated by using PSTVIEWER. If there is any misunderstanding, please feel free to let me know.
Based on the current situation, I suggest first trying to start Outlook in safe mode and create a new Outlook profile to see if we can start Outlook. For the corrupted
PST file, I will try my best to help you repair it.
Step 1: Start the Outlook program in safe mode
Start, point to All Programs, and then point to
2. Press and hold the
CTRL key, and then click the Office program you want to start.
If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Outlook program, we can try to disable
them. Normally, you could do the following to disable the conflict add-ins in your Outlook program:
File menu, click Options > Add-in, click
Go button in the Manage: Com-in Add.
Check if there are any add-ins,
clear the checkbox to disable them.
Close the Office program and
Add one check back each time to the list of Add-In,
restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.
However, if the problem persists in the safe mode, let’s continue.
Step 2: Test with a new Outlook profile
2. Go to
Start > Control Panel, click or double-click
Show Profiles. Choose Prompt for a profile to be used.
5. Type a name for the profile, and then click
Outlook, and choose this new profile.
If this problem does not occur in the new Outlook profile, the old Outlook is corrupted. We can delete that and use a new Outlook profile.
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for
you, please feel free to let me know.
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Marked as answer by
Saturday, July 10, 2010 6:13 AM