Hi, I have been using Windows 8.1 and office 13 without issues for ever. I have 3 email accounts I download from, 2 pop and 1 Imap (Gmail). No issues sending or receiving.

Yesterday I upgraded my PC to Windows 10 and now I can only reply to messages. New messages from outlook get the error 0x800CCC13. When I run account setup the program that checks if the account is setup correctly sends and receives, it only when I try and send a new email, from any of my accounts.

I am using 64 bit windows on a Samsung Ultrabook touch screen and 32 bit Office 13.

I have run the inbox repair tool and tested the folders for hidden read receipts - and tried to set up new profiles etc.. but still the same error

.

Similar issues. Worked initially. I have like 6 imaps. Surface 2 tab. Having to cloud docs, dl to mobile device and send from there atm. So damm frustrating. Seen notes suggesting setting up a new profile but don't fully understand implications so want to avoid that if at all possible.

Hi,

Please run sfc /scannow from an elevated Command Prompt and reboot your computer afterwards:

• Right click on the Start button of Windows and choose: Command Prompt (Admin).
  • If you dont see this, instead choose: Windows PowerShell (Admin)
• Behind the prompt type: sfc /scannow
  (note the space in the command)
• Wait until the process completes.
• Restart your computer.

Check if this helps.

Regards,

Melon Chen
TechNet Community Su

Thank you Melon

That fixed the issue. Can you explain what was wrong please. just in case it happens again?

Regards

Nick

Hi,

The cause is still unclear as far as I can tell, the System File Checker command I suggested scans all protected system files and replaces the incorrect versions with the correct Microsoft versions, this helps fix some system related issues.

Regards,

Melon Chen
TechNet Community Su