Hi, all.

I have one user who cannot receive email unless he closes and reopens Outlook. He receives all his email when he first opens it, and he can send ok. But if a new email is sent to him (or a reply, or anything), it is not received, unless he closes and reopens Outlook.

The status bar shows Outlook connected, and "updating folder," and sometimes the amount of data, sometimes not. But it never finishes updating. If you run Send/Receive manually, the Send task finishes right away, but the Receive task never finishes.

This is Outlook 2010, connected to Exchange 2013. We've tried it on two other computers - one works fine, the other has the same problem. No other users have reported this problem, and our help desk guy's Outlook works fine, too.

User says it happens at home, out in the field (on an air card), everywhere. It's been going on for several weeks.

His OWA works fine.

Any clues would be greatly apprec

I had same problem after i migrate exchange server 2007 to Exchange server 2013 RTM version. After i updated Cumilative update in exchange server 2013, problem solved

I am not sure how you are set up to receive email, but I once had an issue because there was a very large file being sent to me and it basically would not come in within the allotted time for a send/receive.  This was long ago, and in my case it was a POP account.  This may or may not be your issue, but it was in my case so I wanted to share it as a possibility.

Hi,

Are you using Outlook with cached Exchange mode enabled? If so, please try switching to online Exchange mode and then check if this issue continues. If the issue would be gone, please enable Cached Exchange mode again and then recreate your OST file to see the result.

We can also try recreating the send/receive settings file (<profilename>.srs) in case the send/receive settings file is corrupt. To do this, exit Outlook, navigate to the following path:

C:\Users\%username%\AppData\Roaming\Microsoft\Outlook

Find and rename the <profilename>.srs to <profilename>.old, then, restart Outlook and test the issue again.

If above doesn't fix the issue, please try creating a new mail profile in Control Panel and reconfigure your email account in the new profile to see the result. See:

https://support.microsoft.com/en-us/kb/829918

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

Hi, Steve.

We've tried all this except renaming the send/receive settings file, and the OffCAT tool. We'll try these and post results.

Thanks!

Hi Dan,

Any update on this issue? Please don't hesitate to post back.

Regards,

Steve Fan
TechNet Community Support

Well, we tried renaming the send/receive settings file but that did not fix it. We also ran the OFFCAT tool, which came up with two "critical" issues.

First, inbox is bigger than 4gb. This seems to be a problem only for the status update area, which shows a maximum 3.99gb left to update. If the folder is updating more than 4gb of mail items, the status will be incorrect, causing the update operation to take longer than anticipated. From what I read this seems to be only a display issue, and unrelated to our problem.

Second, there are no OAB files on the computer. This may be another symptom, but we will troubleshoot this issue, and maybe that will lead us to a solution for the main problem.

I have asked the onsite tech to run Test Email Autoconfiguration, and Connection Status from the right-click menu on the notification area Outlook icon, and send me the results. I'll compare it to a working machine, and maybe I'll find some clues there.

It's taking some time to work through this, but I will post results when I get them.

Thanks for everyone's help so far!