Outlook stuck in offline mode for all users on a certain PC
Someone was messing with the computer and now Outlook profiles cannot connect to Exchange. I deleted the profiles, deleted the logon profile, ran Office repair, many restarts but I always see the error 'exchange is offline'. What could the
person have changed that would disable Outlook's connection?
August 10th, 2012 11:09am
What version of Exchange, are you sure the mapi access was not disabled on the Exchange side? Is the user able to log into OWA? If you close outlook and run outlook /rpc does it attempt to connect what do you see?James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
Free Windows Admin Tool Kit Click here and download it now
August 10th, 2012 3:01pm
Someone was messing with the computer and now Outlook profiles cannot connect to Exchange. I deleted the profiles, deleted the logon profile, ran Office repair, many restarts but I always see the error 'exchange is offline'. What could
the person have changed that would disable Outlook's connection?
Network card related configuration may affect Outlook connection. And the account settings in Outlook:
http://office.microsoft.com/en-us/outlook-help/switch-between-working-offline-and-online-HP005242598.aspx
I would suggest you create a new Windows profil and try again.
http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile
Hope it is helpful.
Fiona Liao
TechNet Community Support
August 25th, 2012 4:04am