A number of people have advised that after they have emailed me, they receive a blank message from me.  Having checked in my sent mail box, no message is shown.  Either it is not happening to all people who email me (i.e only some) or the others have just not bothered to let me know

I am using Microsoft Office Home and Business 2013 on Windows 7 and do not know how to stop this happening.  Any help would be gratefully received as it is very annoying!

Thanks 
Sam

Hi Sam:

From what you have discribed, looked like it trigered by Automatic replies. Please take steps below to check the issue:

 1. File->info->Automatic Replies -> Make sure Do not send Automatic reply is selected

    

 2. Rules -> Manage Rules & Alerts, make sure you don't have any rules setting like below picture.

    

Please let me know the result, thank you.

Hi Sam:

From what you have discribed, looked like it trigered by Automatic replies. Please take steps below to check the issue:

 1. File->info->Automatic Replies -> Make sure Do not send Automatic reply is selected

    

 2. Rules -> Manage Rules & Alerts, make sure you don't have any rules setting like below picture.

    

Please let me know the result, thank you.

• Proposed as answer by Chloe WangMicrosoft employee, Moderator Friday, May 22, 2015 7:04 AM

Hi Sam:

From what you have discribed, looked like it trigered by Automatic replies. Please take steps below to check the issue:

 1. File->info->Automatic Replies -> Make sure Do not send Automatic reply is selected

    

 2. Rules -> Manage Rules & Alerts, make sure you don't have any rules setting like below picture.

    

Please let me know the result, thank you.

• Proposed as answer by Chloe WangMicrosoft employee, Moderator Friday, May 22, 2015 7:04 AM

Hi Sam:

From what you have discribed, looked like it trigered by Automatic replies. Please take steps below to check the issue:

 1. File->info->Automatic Replies -> Make sure Do not send Automatic reply is selected

    

 2. Rules -> Manage Rules & Alerts, make sure you don't have any rules setting like below picture.

    

Please let me know the result, thank you.

• Proposed as answer by Chloe WangMicrosoft employee, Moderator Friday, May 22, 2015 7:04 AM
• Unproposed as answer by Chloe WangMicrosoft employee, Moderator Monday, May 25, 2015 3:32 AM

Dear Chloe

Thanks for your reply and apologies for not responding sooner. 

I have checked the file -> Options and checked through all of the settings and there is no automatic reply

I have also checked the Info->rules (took a while to find these) but I have no mail rules set up at all

Any further suggestion you have would be really appreciated.

Kind Regards
Sam



Hi,

Thanks for reply back. By"I have also checked the Info->rules (took a while to find these) but I have no mail rules set up at all" Do you mean "1. File->info->Automatic Replies -> Make sure Do not send Automatic reply is selected" this one?

The second item I wanted you to check is on the Ribbon->Home tab-> Click Rules-> Manage Rules and Alerts, Let me know if you check the settings here. Thank you.