Hi all, I'm hoping someone can help here, been banging my head on a brick wall with this one for a couple of days now. Client: Office Standard 2010, Outlook 2010 ver 14.0.4760.1000 (32 bit) OS: Windows XP Pro, ver 5.1.2600 Service Pack 3 Build 2600 Exchange 1: Exchange 2003 ver 6.5 (Build7638, SP2) OS: Windows 2003 SP2 Exchange 2: Exchange 2010, ver 14.1 (Build 218.15) OS: Windows Server 2008 R2 The situation is thus, my outlook mailbox originally started it's life on Server 1(2003), recently, it got moved to Server 2 for Outlook/Exchange 2010 testing. This was working fine until last week, when we had to move it back to server 1 again. So basically, this mailbox has gone from Exchange 2003 to 2010 and back to 2003. The mailbox move back to 2010 completed successfully and the exchange task log shows no errors. However, on restart of Outlook, the Outlook rules no longer process correctly. Symptoms consist of: - delete rules by subject no longer work automatically, but do process when run manually - move rules by email address no longer work at all (really simple rule: email from <xxx> email address, move to <xxx> folder) Here's a list of what I've tried so far without any success: - disabled non affected rules and tried running just problem ones on their own (no inter rule conflicts present) - exported, deleted and reimported the rules - exported, deleted, started outlook /cleanrules and tried re-adding a simple delete by subject alert - created a new Office profile and re-imported rules - removed all server rules via MFCMAPI (as per http://support.microsoft.com/kb/924297) and re-imported, didn't work - removed all server rules via MFCMAPI, started outlook /cleanrules so Outlook is completely no-ruled up, created a new "email from <XXX> email address, move to <xxx>folder ", still doesn't work One other things to note,..when I have all rules loaded, and create a new rule, I don't get a "No more rule space on the server" warning, so I don't think this is a capacity difference between 2003 and 2010, though if anyone knows how to check the size on my profile, please let me know. Does anybody have any other ideas, I'm hoping I'm just missing something simple here. Thanks in advance.

What about a new Outlook Profile??Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread

Sorry,..knew I forgot to include something, I've tried creating a new Office profile as well,..I'll edit into the original post.

http://www.office-outlook.com/outlook-forum/index.php?t=msg&th=156342/ check this!!Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread

Thanks (have checked this one as well but tried again paying more attention this time). When I run scanpst.exe it does report that there are "internal errors" with the .ost file. However, once it gets past phase 1, it goes to the repair dialogue and then hangs. After a while the dialogue screen vanishes. I can still see SCANPST.exe in the process list but it's running 0%CPU. There are no errors in the eventviewer, I see the following in the outlook.log in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook I don't know how to read these logs though, so am unsure which are pertinent: Tonne of these: **Attempting to validate AMap !!AMap page <@17408> has csFree of 1, but should have 78 !!AMap page <@271360> has csFree of 3, but should have 117 Bunch of these: **Attempting to validate BBT refcounts ??Couldn't find BBT entry in the RBT (165DC) ??Couldn't find BBT entry in the RBT (1AD98) ??BBT entry (1055560) has different refcount in RBT (61 vs 2) <-- not so many of these rows Then it gets to recovery: **Beginning PST/OST recovery **Attempting to recover all top-level objects !!Search folder invalid high-water-mark (nidi=112C6, nidiHigh=67460) **Attempting to walk all folders !!TC (nid=12E) missing required column (00390040) !!TC (nid=12E) missing required column (0070001F) ... (carries on like this) !!Contents Table for 32602, row updated for LRMSG_FLAGS: irow = 1, RowID = 2DB6A4 !!Contents Table for 32602, row doesn't match sub-object: irow = 1, RowID = 2DB6A4 (get several of these for different objects) Then finishes with: **Attempting to check top-level objects for consistency ??Deleting SDO !!SMP entry has different ckey than TC row (smp=00000821, ckey=0300000065410079, ckeyRow=0000000000000012, nidRow=00002242) **Updating folder hierarchy Updating hierarchy table for folder (nid=20A2, RowID=2242) **Verifying message moves **Attempting to fix original file **Attempting to copy back BBT **Attempting to copy back NBT Don't know if that makes sense to anyone? I'm not sure that this should even matter, bearing in mind that when I create a new profile i.e. new .ost file,.. the Outlook rules still don't create,..isn't this indicative of something being amiss server-side? Thanks,

OK, to get the rules running again, I basically rolled it back(forward?): - deleted all rules on 2003 with MFCMAPI, restarted client with /cleanrules and verified everything was deleted - pulled the mailbox back over to the 2010 server (mailbox move action performed on the 2010 exchange) - re-imported the rules (still wouldn't auto-run at this point) - re-enabled cached mode (rules went back to normal) A couple of things that could've caused the problem were that my Outlook client was still open and processing (in cached mode) when we performed the initial move and this whole transfer process is subject to WAN issues/interference as it is running from London to Hong Kong and back again (though no warnings/alerts in the exchange move log). But I guess the moral of this story is: don't run a mailbox move from 2010 to 2003 exchange on a cached mailbox, it screws things up.