Outlook opens in offline mode.

Hi ,

I am facing an issue with microsoft office 2013 on windows 8 laptop.

It has two accounts configured on it and few psts mapped on it. Every time i open outlook it opens in work offline mode.

AS soon as i open the psts mapped with the account,its stops respoding and crashes.

T/S that i have tried..

1. Tried repairing the accounts. no go.

2.Tried remapping the psts. no go.

3.Option for cache mode is greyed out so i was not able to try that.

4.Tried opening in Safe mode. no go.

5. the option in more settings in email account to select the desired network are not there.

Please suggest.

July 9th, 2015 11:59am

Hi,

More information is needed in this case:

1. I'm not sure of "psts mapped on it", would you please explain it a bit? Where are the .pst files stored?

2. I'm not sure what the "desired network", would you please tell me the path and the name of the option in detail?

Please also create a new Outlook profile to check if the problem persists.

Regards,

Melon Chen
TechNet Community Su

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July 30th, 2015 9:52am

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