Outlook crashes when large amount of emails in Drafts folder (Network Steve Forum)

Outlook crashes when large amount of emails in Drafts folder

I have Office 365 ProPlus - 32 bit installed.

I am using it with a CRM program (Act!) to send out emails. Act has a mail merge feature that lets you send emails to selected contacts. If I choose up to about 40-50 contacts, it works no problem. The emails all load into the Drafts folder and then send out. Any more than that, and Outlook crashes. If the Draft folder hits about 60+ pending emails to send, it crashes.

If I keep opening Outlook and letting it crash, it gets about 1 or 2 emails sent each time. Once the drafts folder drops below that vague threshold of ~50ish, it stops crashing and can send everything fine.

If I can click "Work Offline" before it crashes, it wont crash, but it also doesn't send the emails obviously.

This happens in multiple profiles on multiple computers with multiple email addresses. All email addresses are IMAP.

If I start outlook in safe mode (Outlook /safe) the behavior does not change. If I disable all COM add-ins, the behavior does not change.

It is very specific to how many pending emails are in the drafts folder.

Event viewer information:

Faulting application name: OUTLOOK.EXE, version: 15.0.4737.1000, time stamp: 0x55801cd0
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x55636317
Exception code: 0xc0000005
Fault offset: 0x00039e33
Faulting process id: 0x2f3c
Faulting application start time: 0x01d0d5c94db5df7f
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 970d0f1f-41bc-11e5-9441-00155d02060b

Log Name:      Application
Source:        Application Error
Date:          8/13/2015 8:09:55 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      TSPlus-20
Description:
Faulting application name: OUTLOOK.EXE, version: 15.0.4737.1000, time stamp: 0x55801cd0
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x55636317
Exception code: 0xc0000005
Fault offset: 0x00039e33
Faulting process id: 0x2f3c
Faulting application start time: 0x01d0d5c94db5df7f
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 970d0f1f-41bc-11e5-9441-00155d02060b
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-08-13T13:09:55.000000000Z" />
    <EventRecordID>166991</EventRecordID>
    <Channel>Application</Channel>
    <Computer>TSPlus-20</Computer>
    <Security />
</System>
<EventData>
    <Data>OUTLOOK.EXE</Data>
    <Data>15.0.4737.1000</Data>
    <Data>55801cd0</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18869</Data>
    <Data>55636317</Data>
    <Data>c0000005</Data>
    <Data>00039e33</Data>
    <Data>2f3c</Data>
    <Data>01d0d5c94db5df7f</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE</Data>
    <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
    <Data>970d0f1f-41bc-11e5-9441-00155d02060b</Data>
</EventData>
</Event>

Thoughts?

August 13th, 2015 9:44am

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