Outlook anywhere not working for Tenant organizations in Exchange 2010 SP1 Hosting Setup
Hi, We have installed Exchange 2010 Sp1 in hosted model (.i.e by using /hosting switch). We have 2 GC Servers, 3 Mailbox in DAG, 2 servers with Hub and CAS clubbed in both the servers. We have created mailbox plans and service plan for tenant organizations and created Organizations with SMTP domain name. Creation of tenant organization in Exchange 2010 SP1 Hosted itself creates its own OU and DL in AD. Also it creates its own GAL, Address list, Accepted Domain, Email Address Policy and requested rights to view its own GAL. We created users in tenant organization and tried to configure POP3, IMAP, OWA. Everything works fine with tenant organization. EWS service also works fine as we can access the free/busy information for tenant users. Also when we log on to OWA we are able to see the right GAL of tenant organization, how it suppose to be. But the issue raises when we try to access Outlook anywhere. When we try to access the outlook anywhere from a client machine in the same domain, it works for the user in the base Exchange setup. But the same is not working for any of the users in the tenant organization. When we try to do the autodiscover for the tenant organizations, we get the error "The name cannot be matched to a name in the address list". Autodiscover is setup fine and no issues with autodiscover configuration. We doubt the problem is with respect to the Address list segregation done automatically by Exchange 2010 SP1 for tenant organization. Any support will be helpful.
June 7th, 2011 4:41pm

The Link from Gulab Mallah was redirecting to Forum "Exchange 2010 Hosters" Blog where i found similar kind of issues going on. But still Answer was not available. Finally, we resolved the issue. The issue is " When we test the oultook anywhere from the machine which is a member of domain. And it is logged with any one of the Hosted AD user id, then the Outlook anywhere for tenant organization will not work. It will provide the error "The name cannot be matched to a name in the address list". For this you should log in with local user id in the same machine and test it. It should work, if there is valid certificate in both CAS server, and also if the client can trust both root and the certificate. Also the certificate SAN name or CN name and the autidiscover url name should match correctly, otherwise autodiscover will not work. For this reason, we use CNAME redirection or SRV record redirection. This should help to configure the Outlook anywhere. We tested in Windows 2007, Windows XP with both Outlook 2007 Sp1 (below this will not work) and Outlook 2010. Everything works fine.Regards, Ghouse
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June 22nd, 2011 2:58am

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