I have a user who adds emails to the "Notes" section of a shared contact.  It has worked in the past.  She now drags and drops the email into the notes folder, it shows that the email was added, she saves the contact, closes the contact, then reopens the contact and the information/email that was added is no longer there.

Also, when she opens up the contact, on the top of the window it says "This item was not completely updated during the last server synchronization"

On the bottom of the contact's window it says "Last modified by lisa@ourcompany.com on 11/19/2014"  So it doesn't seem to have updated for about 5 months.  

The user is on Outlook 2010 - Cached Mode - Windows 7

We use Exchange 2013

We have checked her sync issues folder and see two messages pertaining to this shared contact. 

First message:

14:16:33 Message class: {SU:IPM.Contact}

14:16:33 Contact Conflict Resolution

14:16:33 Local subject: {SU:Ingrid CFA}

14:16:33 Remote subject: {SU:Ingrid CFA}

14:16:33 Local Message Entry ID: {CB:70, LPB:0x00000000AFA1EF859AE6504792345849F0F0C4140700E9345E3213702241A10CFA6D622F656C000001FFFB240000DBEC5D21812CC942B34B4111BD5F0D3300017B8B40200000}

14:16:33 Remote Message Entry ID: {CB:70, LPB:0x000000007524BE6B5A3B5E4382F176DC9F66C4DE0700E9345E3213702241A10CFA6D622F656C000001FFFB240000DBEC5D21812CC942B34B4111BD5F0D3300017B8B40200000}

14:16:33 Local Message ChgKey: {CB:20, LPB:0xD7D33145CC21034ABB74B571156377D000174173}

14:16:33 Remote Message ChgKey: {CB:22, LPB:0x8979D80AC4A8874A871E528FE6AC747F00004F6A9170}

14:16:33 Local Message PCL: {CB:268, LPB:0x161E914ECBC493AC4DB8B2AF029E78C12E0000001317841620B5DB08ECAA48428A9EFC2F9C38593200000365FB6B142C5B7C2DE3E3674D8036C55574F581140001991C142D56F92C21695244880EA94B73C5F9F000011F9A1656474D622DDFC640AE23640306698C0D00000675A6931667233CF272684543A43008D46655DACB00000460EDF0167A7D3852E0F5AA41B6E04DEED86D0A090000BA3D086C16A33B60E3AD0C7C45BCD9DCEEA91B3A0200000008526714C35DB6FE77E94949A11DF79D4584CC7D0003C18F14D7D33145CC21034ABB74B571156377D00017417316DBEC5D21812CC942B34B41

14:16:33 Remote Message PCL: {CB:268, LPB:0x161E914ECBC493AC4DB8B2AF029E78C12E0000001317851620B5DB08ECAA48428A9EFC2F9C38593200000365FB6B142C5B7C2DE3E3674D8036C55574F581140001991C142D56F92C21695244880EA94B73C5F9F000011F9A1656474D622DDFC640AE23640306698C0D00000675A6931667233CF272684543A43008D46655DACB00000460EDF0167A7D3852E0F5AA41B6E04DEED86D0A090000BA3D086C16A33B60E3AD0C7C45BCD9DCEEA91B3A0200000008526714C35DB6FE77E94949A11DF79D4584CC7D0003C18F14D7D33145CC21034ABB74B571156377D00015153716DBEC5D21812CC942B34B4

14:16:33 Checking local modifications

14:16:33 Compare property: 0x0037001F

14:16:33 Table critical stop property: 0x0E13000D

14:16:33 Local modification: {18:16:16.0620  21/04/2015 [DD/MM/YYYY]}

14:16:33 Remote modification: {14:51:54.0059  19/11/2014 [DD/MM/YYYY]}

14:16:43 HRESULT: 0x8004010F

14:16:43 HrCreateConflictItem failure

 

14:16:43 HRESULT: 0x8004010F

14:16:43 HrConfMsgKeepWinner failure

Second message:

14:16:33 Synchronizer Version 14.0.7147

14:16:33 Synchronizing Mailbox 'Lisa Love'

14:16:33 Synchronizing local changes in folder 'Brent Brader - Hedge Fund Investors'

14:16:33 Uploading to server '8a641610-0c71-4139-9b4c-4ee82579b608@ourcompany.com'

14:16:43 Error synchronizing message 'Ingrid CFA'

14:16:43                                 [0-0]

14:16:43 Moved a message that failed synchronization to 'Local Failures'. Message subject -> 'Ingrid CFA'. You can view this message in your offline folder only.

14:16:46 Done

I've checked other posts online and couldn't quite figure out a solution to this issue.  Any help or direction would be appreciated.  

Thanks in advance,

John

Hi,

There is no feature in Exchange side to manage the People/Contact view for an individual user in Outlook.

Please post a new thread to Outlook forum for more professional suggestions.

Best Re

I posted this in the outlook forum yesterday and they told me to post it in the exchange forum.  Now you're asking me to post it back there.  Here's the link to the issue I posted in the outlook forum.  Please let me know what I should since I'm being redirected by both forums.

http://answers.microsoft.com/thread/d10b10f3-b4f2-4e31-bb2d-b24fdc0920a9

Thanks,

John

Can you please answer me so that i can get help with this issue.  

Hi,

I am so sorry for so delay response, and I apologize for my previous post. I confuse shared contacts in public folder with contacts shared with others in Outlook. I apologize for my fault and any inconvenience for you. I will try my best to help you.

According to this sync issue error, I would like to collect some information.

• Does this shared contact in Public Folder?
• Are there any other users having this shared contact? Does this issue occurred on them?
• Please check the permissions on this shared contacts.

I will appreciate if you would like to post some screen shoots about this issue. You can send these screen shoots with thread title to this email address: ibsexc@microsoft.com

I will receive this message and respond you as soon as possible.

Best Re