I originally posted this question here - http://social.answers.microsoft.com/Forums/en-US/outlookacct/thread/02a3c65f-1f93-4400-8d83-ca5de4892e66 but I was told to post it here instead. So here goes: I don't know why this worked before, and not now. I am trying to setup a Quick Step in Outlook 2010 to copy a spam email to a special training folder that is located in our Exchange server's public folders. I managed to create a quick step before and point it to the folder just fine on my laptop. I have been trying to setup a quick step identical to this on another person's computer, and when I start the wizard to create the quick step, when I get to the section to select a folder, I am not able to select any folders from Public Folders. They are not even option. I can see all of the local folders (some in Exchange mailbox, and some in PSTs), but for the life of me, I cannot open a public folders to add one of them. They just aren't an option. I even went back to my laptop to edit the existing one or create a new one on it, and now I can't see any public folders on that machine now either. I can see the public folders just fine in Outlook, I just can't choose any public folder when I have the choices of destination folders to move messages to in my rule. Does anyone know what happened to this functionality? I am stumped! Did a recent update or patch break something? I don't remember it being this difficult to create a quick step, but I cannot get this to work now. It's very frustrating.

I dont see public folders either in quick steps. However, why not mail-enable the folder and change the rule to forward to it instead and see if that works.

I suppose that may work. I'm just stumped as to how I created the Quick Step on my machine, and now I can't do it. Makes no sense. It must have been an update that did this. I have no other explanation for it.

Can you post the recent outlook update patches before the symptom appeared? Or, do you still have any outlook client that doesn’t apply the recent update, so a cross-check can be performed James Luo TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx) If you have any feedback on our support, please contact tngfb@microsoft.com

I would have to test this on a separate non-production machine. We have VLK of Office 2010 Professional Plus, and I have been rolling them out from a network admin installation, so I will have to try it from a clean setup. The only changes I made in the Outlook for the admin setup were for the Exchange Server so no one would have to enter the server name. Maybe I accidentally did something else in that MSP file...? I'll try this out on Tuesday when we get back in.

Oh... and to answer your question.... as far as patches go, everything that was available via Windows/Microsoft Update was applied to the existing machines.

Any update?James Luo TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx) If you have any feedback on our support, please contact tngfb@microsoft.com

I should have time today to test this out. Stay tuned...