Outlook Office highlighting feature not working when performing search on Outlook 2013 for PC and outlook 2016 for MAC

I have an office 365 account, and I noticed whenever I do a search, none of the keywords are highlighting. I verified the highlight feature is checked in Options>Search>Highlight search terms in results, and still no luck. Not sure what the issue may be. I am on Windows server 2012 with one email address and Yosemite using another, and the feature doesn't work on both platforms. Both are office 365 accounts.

Thanks



August 14th, 2015 7:59pm

Hi,

Has this feature ever worked before?

Does "highlight" work in other programs, such as Word, Excel?

Which highlight color did you set? Please make sure you set it to a bright color (such as red, yellow or green) so that it won't mix with the background color of your Outlook messages pane.

In addition, please make sure you have enabled Windows Search Service on Windows Server 2012. If not, you can follow these steps to do it:

1. Start Server Manager. 

2. Click Manage, and then click Add Roles and Features.

3. On the Before You Begin page, click Next.

4. On the Installation Type page, select Role-based or Feature-based Installation, and then click Next.

5. On the Server Selection page, select the server or virtual hard disk on which to install Windows Search Service.

6. On the Features page, select Windows Search Service, and then click Next

7. On the Confirmation page, verify that Windows Search Service is listed, and then click Install.

If Windows Search Service has already been enabled, please also try rebuilding the index to check the issue. It's reported that this issue may happen due to corrupted index file. File > Options > Search > Indexing Options > Advanced > Rebuild.

Hope this helps.

Regards,

Steve Fan
TechNet Community Support

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August 17th, 2015 4:17am

Hello,

I will have to consult with my manager for the search services, seeing I am not an admin on the server. But in regards to this issue, do you have any idea why MAC Yosemite Outlook 2016 is having the exact same issue? The MAC highlight fix is more important than the windows. I tried changing the colors on both and still no fix. Thanks for your help

Thanks 


August 17th, 2015 11:41am

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