Outlook Live mode drastic delay in sending emails with attachments in Exchange 2013

When I take Outlook out of cache mode into live mode, sending emails take much longer when adding attachments/screenshots. This is not the in case in the Exchange 2007 mailboxes, only for Exchange 2013 mailboxes (currently in coexistence).

Any idea how to troubleshoot this issue?

July 22nd, 2015 8:08pm

You could start by using Performance Monitor to see if your server is experiencing any bottlenecks.
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July 22nd, 2015 9:35pm

Which specific exchange parameters you would suggest to monitor on perfmon?
July 22nd, 2015 9:47pm

You can start with Processor > % Processor Time and Logical Disk Avg. sec/read (<20ms) and Avg. sec/write (< 10ms).
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July 22nd, 2015 11:04pm

Hi,

During my research, I find an similar thread about your question, for your reference: https://social.technet.microsoft.com/Forums/exchange/en-US/a07b9269-be9f-4337-a394-9faf532d38f8/exchange-2013-online-mode-slow-performance?forum=exchangesvradmin

"1. Start Registry Editor (Regedit.exe).
2. Locate and then click the following registry subkey:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces
   the interfaces will be listed underneath by automatically generated GUIDs like {064A622F-850B-4C97-96B3-0F0E99162E56} 
3. Click each of the interface GUIDs and perform the following steps:  
   a. On the Edit menu, point to New, and then click DWORD value. 
   b. Name the new value TcpAckFrequency, and assign it a value of 1. 
4. Exit the Registry Editor.
5. Restart Windows for this change to take effect. "

July 23rd, 2015 5:04am

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