Outlook Email jumps to the top of the mailbox when I change the flag or category

We have some employees with a shared mailbox, this mailbox is sorted by category.

When changing category on a email, the window jumps to the top of the list. It only does this when sorted by category.

We have tried many things:

1. New Outlook profiles

2. New OS with Office 2013

This started after we moved from Outlook 2010 and Hosted Exchange to Outlook 2013 and Office 365

Any help would be appreciated greatly

January 28th, 2014 2:13pm

Hi,

Did you change the category in the open email window, or in the mail list?

Would you please detail the symptom that "the window jumps to the top of the list"?

Maybe you can provide a screenshot of this issue and upload it to SkyDrive, then post the link of the image here to let us know the issue better.

https://skydrive.live.com/

Thanks,

Melon Chen

Forum Support

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January 29th, 2014 5:04am

Hi,

They change it in the mail list.

So when they are in the middle of the list, giving an email a category, the view then jumps to the top of the list.

Its a bit difficult taking a screenshot of the issue, we might be able to take a small video clip if needed?

January 29th, 2014 2:02pm

Hi,

I think this "issue" is by design.

Since the mailbox is sorted by categories, when an email is given a category, let's say Orange Category, the email will be grouped into Orange Category, see the image below:

These emails with no category will be grouped into (none).

These categories can be listed whether on the top or at the bottom in the list, it depends on whether the list is in ascending order or descending order(A to Z or Z to A).

An easy way to not make it jump to the top, change sort by to others.

Thanks,

Melon Chen

Forum Support

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January 30th, 2014 2:01am

Hi,

Thanks for the answer, i just asked my colleague and he told me that this issue arrived after we migrated to Office 365.

Which means that it worked fine in Outlook 2013 before migrating from our own Exchange 2010 to Office 365.

Can there me any settings on Office 365 that would change this?

January 30th, 2014 11:09am

Hi,

I'm currently using Outlook 2013 & Exchange 2010, what I'm experiencing is as I described in the previous post. It is actually not an issue.

If the user didn't have this issue before migrating to Office 365, what was it like then? He might be using other sort by before the migrating, which wouldn't list the categorized email to the top.

Thanks,

Melon Chen

Forum Support

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January 31st, 2014 1:25am

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Thanks,

Melon Chen

Forum Support

February 3rd, 2014 2:23am

I have various users reporting the same issue, we are using Outlook 2010 / Exchange 2007 in a Citrix XenApp 6.5 environment.

The issue is not present for all users but specific to some individuals. I have compared the behaviour in my Outlook to that of an affected user and the behaviour is different.

The problem can be described as follows: -

1.In a mail folder, sorted by categories, the user changes the category of an email item or deletes the item.

2.The email that has had the category changed moves to the correct category or disappears if deleted, but the user is jumped / moved / scrolled to top of the category that they have been working on.

This is particularly disruptive to a user who is sorting through a category item by item as when an item changes category or is deleted the user is then placed at the top of the category then needing to find where in the list they had previously been.

I have confirmed this is not a "view" setting related issue as I have configured both Outlooks the same and one has the issue and one doesn't with the same view settings i.e. reading pane, sorted by etc.

Regards

Geoff

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February 6th, 2014 11:13am

Further to my previous post, this might only be affecting users that have been migrated from Exchange 2007 to Exchange 2013.

No sure why this would be or whether this points to the problem but it definitly seems to be the common denomenator.

Also looking at the above posts the users report migrating to Office 365 and experiencing the issue, is it likely MS are running Exchange 2013 for hosted Exchange?

February 6th, 2014 4:13pm

Hi,

I suggest you try Work Offline to determine if it's indeed related to Exchange. If it turns out the same, it should just be an Outlook issue.

You can try to start Outlook by running Outlook /cleanviews to restore default views.

Press Win + R and type outlook.exe /cleanviews in the blank box, then press Enter.

Moreover, will a new profile work in your case?

http://support.microsoft.com/kb/829918/en-us

Thanks,

Melon Chen

Forum Support

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February 7th, 2014 6:33am

Thank for the response Melon,

In this instance we are using Outlook in a Citrix (terminal server) environmant and as such offline mode (cached exchange mode) is not available.

I have tried your other suggestion outlook.exe /cleanviews but this has made no difference.

I have also tried a clean profile, both Outlook and Windows profile which does not have any impact on the problem.
  • Edited by Geoff Carr Friday, February 07, 2014 2:09 PM
February 7th, 2014 10:40am

Thank for the response Melon,

In this instance we are using Outlook in a Citrix (terminal server) environmant and as such offline mode (cached exchange mode) is not available.

I have tried your other suggestion outlook.exe /cleanviews but this has made no difference.

I have also tried a clean profile, both Outlook and Windows profile which does not have any impact on the problem.
  • Edited by Geoff Carr Friday, February 07, 2014 2:09 PM
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February 7th, 2014 10:40am

Thank for the response Melon,

In this instance we are using Outlook in a Citrix (terminal server) environmant and as such offline mode (cached exchange mode) is not available.

I have tried your other suggestion outlook.exe /cleanviews but this has made no difference.

I have also tried a clean profile, both Outlook and Windows profile which does not have any impact on the problem.
  • Edited by Geoff Carr Friday, February 07, 2014 2:09 PM
February 7th, 2014 10:40am

Thank for the response Melon,

In this instance we are using Outlook in a Citrix (terminal server) environmant and as such offline mode (cached exchange mode) is not available.

I have tried your other suggestion outlook.exe /cleanviews but this has made no difference.

I have also tried a clean profile, both Outlook and Windows profile which does not have any impact on the problem.
  • Edited by Geoff Carr Friday, February 07, 2014 2:09 PM
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February 7th, 2014 10:40am

I have now confirmed this is an issue around online mode / cached Exchange mode. It is reproducible in Windows 7 by toggling cached mode on and off and the exact same behaviour we are noticing in Citrix is then apparent.

Again this only seems to affect users migrated to Exchange 2013 and using Outlook 2010, the users on Outlook 2010 and Exchange 2007 do not experience the issue.

Any further thoughts?

February 7th, 2014 2:08pm

Hi Geoff & Melon,

I have been experiencing this same issue since migrating from Exchange 2007 to Exchange 2013 a few weeks back.  While in "by categories" view, clicking through non-categorized mail it will eventually yank focus back up to the top of the inbox.  I have been digging for resolution on this for about a week and have come up empty handed so I'm hoping we can help narrow this down.  Here's what I have found thus far.

It only impacts users on Exchange 2013 (I have my 07 server still coexisting and still have some users on 07, it doesn't impact them at all).

It doesn't matter which client they are using - Outlook 2010 or Outlook 2013, the issue is the same.

Launching Outlook with /cleanviews or /cleanrules does nothing, the issue persists.

Launching Outlook in safe mode does not stop the problem (not an add-in issue).

The only view mode that it impacts is Categories.  None of the others (date, subject, to, from, type, etc) will exhibit this behavior.  It is specifically tied to Category view.

It seems to be exacerbated by quickly switching from email to email.  If I go very slow it will often take a while to trigger the jump.  By clicking through emails quickly I can cause it to trigger easily.

I am running out of ideas as to what is causing this or how to remedy it.  

edit:  for the record my users are not using cached Exchange mode
  • Edited by Adam Antium Friday, February 07, 2014 3:40 PM
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February 7th, 2014 3:40pm

Hi Geoff & Melon,

I have been experiencing this same issue since migrating from Exchange 2007 to Exchange 2013 a few weeks back.  While in "by categories" view, clicking through non-categorized mail it will eventually yank focus back up to the top of the inbox.  I have been digging for resolution on this for about a week and have come up empty handed so I'm hoping we can help narrow this down.  Here's what I have found thus far.

It only impacts users on Exchange 2013 (I have my 07 server still coexisting and still have some users on 07, it doesn't impact them at all).

It doesn't matter which client they are using - Outlook 2010 or Outlook 2013, the issue is the same.

Launching Outlook with /cleanviews or /cleanrules does nothing, the issue persists.

Launching Outlook in safe mode does not stop the problem (not an add-in issue).

The only view mode that it impacts is Categories.  None of the others (date, subject, to, from, type, etc) will exhibit this behavior.  It is specifically tied to Category view.

It seems to be exacerbated by quickly switching from email to email.  If I go very slow it will often take a while to trigger the jump.  By clicking through emails quickly I can cause it to trigger easily.

I am running out of ideas as to what is causing this or how to remedy it.  

edit:  for the record my users are not using cached Exchange mode
  • Edited by Adam Antium Friday, February 07, 2014 3:40 PM
February 7th, 2014 3:40pm

Hi Geoff & Melon,

I have been experiencing this same issue since migrating from Exchange 2007 to Exchange 2013 a few weeks back.  While in "by categories" view, clicking through non-categorized mail it will eventually yank focus back up to the top of the inbox.  I have been digging for resolution on this for about a week and have come up empty handed so I'm hoping we can help narrow this down.  Here's what I have found thus far.

It only impacts users on Exchange 2013 (I have my 07 server still coexisting and still have some users on 07, it doesn't impact them at all).

It doesn't matter which client they are using - Outlook 2010 or Outlook 2013, the issue is the same.

Launching Outlook with /cleanviews or /cleanrules does nothing, the issue persists.

Launching Outlook in safe mode does not stop the problem (not an add-in issue).

The only view mode that it impacts is Categories.  None of the others (date, subject, to, from, type, etc) will exhibit this behavior.  It is specifically tied to Category view.

It seems to be exacerbated by quickly switching from email to email.  If I go very slow it will often take a while to trigger the jump.  By clicking through emails quickly I can cause it to trigger easily.

I am running out of ideas as to what is causing this or how to remedy it.  

edit:  for the record my users are not using cached Exchange mode
  • Edited by Adam Antium Friday, February 07, 2014 3:40 PM
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February 7th, 2014 3:40pm

Hi Geoff & Melon,

I have been experiencing this same issue since migrating from Exchange 2007 to Exchange 2013 a few weeks back.  While in "by categories" view, clicking through non-categorized mail it will eventually yank focus back up to the top of the inbox.  I have been digging for resolution on this for about a week and have come up empty handed so I'm hoping we can help narrow this down.  Here's what I have found thus far.

It only impacts users on Exchange 2013 (I have my 07 server still coexisting and still have some users on 07, it doesn't impact them at all).

It doesn't matter which client they are using - Outlook 2010 or Outlook 2013, the issue is the same.

Launching Outlook with /cleanviews or /cleanrules does nothing, the issue persists.

Launching Outlook in safe mode does not stop the problem (not an add-in issue).

The only view mode that it impacts is Categories.  None of the others (date, subject, to, from, type, etc) will exhibit this behavior.  It is specifically tied to Category view.

It seems to be exacerbated by quickly switching from email to email.  If I go very slow it will often take a while to trigger the jump.  By clicking through emails quickly I can cause it to trigger easily.

I am running out of ideas as to what is causing this or how to remedy it.  

edit:  for the record my users are not using cached Exchange mode
  • Edited by Adam Antium Friday, February 07, 2014 3:40 PM
February 7th, 2014 3:40pm

Hi,

I just doubt, could it be affected by some background programs? Since you mentioned

"It seems to be exacerbated by quickly switching from email to email.  If I go very slow it will often take a while to trigger the jump.  By clicking through emails quickly I can cause it to trigger easily."

Sounds like something triggers it.

To verify that, you may perform a clean boot:

http://support.microsoft.com/kb/929135

Let me know the result.

Thanks,

Melon Chen

Forum Support

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February 12th, 2014 2:24am

Hi Melon

Since we are experiencing the same issue across multiple operating systems and devices and I doubt this to be the case. Also, Outlook safe mode returns the same results so therefore not an Add-in causing it.

There is another thread on TechNet which I can't find at the moment with users reporting exactly the same issue so it is definitely looking more like an Exchange / Outlook bug of sorts.

Geoff

February 12th, 2014 9:22am

Just found the other post, not on TechNet but on answers.microsoft.com, here is the link: -

http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-email-jumps-to-the-top-of-the-mailbox-when/06d227a5-89aa-456b-ac45-6a81b399370e

Again, this looks more and more like a bug!

Geoff

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February 12th, 2014 9:28am

Hi,

Thank you for your question.

I am trying to involve someone familiar with this topic to further look at this issue.

Thanks,

Melon Chen

Forum Support

February 13th, 2014 4:53am

Hi,

Since you have O365 account, I would suggest you to open phone support case with Microsoft and we can look at your issue and provide resolution.

At our end we are unable to reproduce the issue. There is no charge in opening the case and you can do the same from admin portal

Hope this helps

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February 14th, 2014 11:25am

Hi,

Since you have O365 account, I would suggest you to open phone support case with Microsoft and we can look at your issue and provide resolution.

At our end we are unable to reproduce the issue. There is no charge in opening the case and you can do the same from admin portal

Hope this helps

February 14th, 2014 11:25am

Hi,

Since you have O365 account, I would suggest you to open phone support case with Microsoft and we can look at your issue and provide resolution.

At our end we are unable to reproduce the issue. There is no charge in opening the case and you can do the same from admin portal

Hope this helps

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February 14th, 2014 11:25am

Hi,

Since you have O365 account, I would suggest you to open phone support case with Microsoft and we can look at your issue and provide resolution.

At our end we are unable to reproduce the issue. There is no charge in opening the case and you can do the same from admin portal

Hope this helps

February 14th, 2014 11:25am

The issues we have, as mentioned above, are not with O365 but within a on-premise Exchange 2013.

To recap the issue exists when in online Exchange mode (Cached mode disabled) but the problem does not exist when using offline mode (Cached mode enabled).

We have now opened a support ticket with MS who have confirmed that this is an issue they have been able to reproduce.

Response regarding issue: -

"I would like to inform you that I have tested internally on my test machines and I was able to reproduce the issue. At the moment, I am discussing with one of the Escalation Engineers about this issue in order to find the best solution for you."

"I would like to inform you that I have discussed with the Escalation Engineers in the meantime regarding this issue and they have mentioned that they are aware of this issue and by this I confirm that this issue is not something specific to your environment."

If I hear anything further I will update this thread but can confirm this is a bug and MS are aware of it.

Regards

Geoff

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March 7th, 2014 12:07pm

Fantastic :)
March 7th, 2014 3:08pm

Geoff,

Any updates? We have just had a user with the same issue crop up, can you let us know if you have fixed it?

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April 15th, 2014 2:57am

I am having the same issue -  open outlook 2013 - the mail downloaded (no exchange server here only POP3), then if I delete an e-mail  from my default account entry (no matter how long I "wait") - the focus goes to the oldest entry (old on top).

It is extremely annoying

HP EnvyDV7/Win8.1/Office 2013 Pro/

I did migrate the data from an Office 10/Outlook 10 - program.

Now, If I check an RSS account first, and delete the latest one - no problem - plus once I have deleted an entry in the RSS section - I can then go back to my default account delete without a problem.

This is a bug somewhere not a "feature".

April 16th, 2014 2:24pm

Hi Geoff,

Do you have received any updates from Microsoft about this issue ?
We are having the exact same issue.

Regards,
ZeRoC00L

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May 26th, 2014 7:10am

Hi Geoff,

My company is also experiencing this issue. Have you had any response from Microsoft on this?

July 31st, 2014 11:12am

I have opened a case at Microsoft.
They have indeed confirmed this in their own labs as an issue. Probably will be fixed in CU6 or CU7.
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August 18th, 2014 11:53am

I see that CU6 is release, no mention of this issue...... so probably not yet resolved. Will try to investigate.
September 3rd, 2014 10:36am

I've got the same issue at the company I work for. We've got an on-premise single Exchange 2013 server. We migrated from 2007, but the 2007 server has been gone for a month or two now. Doesn't matter which client version, it only happens on categories view. 

I just installed CU 6 last night and it seems to have fixed a different issue we were having where a mailbox would cause the database to dismount temporarily, but it hasn't done anything for the "jumping" in Outlook.

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September 4th, 2014 3:10pm

Just wanted to say we are experiencing the same issue, while users are reading (quickly) emails in succession, some of them experience an effect that could be described as someone pressing Ctrl-Home, i.e. it moves the focus to the top of the list of messages within Outlook. We have 2 multirole Windows 2012 Exchange 2013 CU5 servers and another two multirole Windows 2012 R2 Exchange 2013 CU5 in a DAG, all in the same Org.

Here's hoping for a fix soon as users go through a ton of email every day in here and they get extremely frustrated by this jumping around Outlook does.

Dimitris

September 18th, 2014 2:43pm

Hi Melon,

Currently we have a similar problem in the company I worked with. Does this problem have already solution?

Thanks.

Anthony 

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November 17th, 2014 3:50pm

Hi Dimitris,

Did you have fixed the problem with outlook? I am just asking as you have posted the problem 2 months ago already. If this is fixed already, can I know what the solutions are?

Thanks,

Anthony

November 17th, 2014 3:54pm

I don't think there's a solution yet. Waiting for a patch for Exchange or Outlook to fix it. I still haven't found a fix.
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November 21st, 2014 8:25pm

Looks like CU7 got released on the 9th! The second last fix that's listed is the categories view jumping! I'm going to wait a few weeks before I install CU7, but if anyone else takes the dive, let us know how it goes!

December 15th, 2014 4:29pm

Is there a solution, fix, update yet?

It is very annoying to hear every few days about this this bug from our customers :-(

  • Edited by Juppix 22 hours 39 minutes ago
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March 6th, 2015 4:39am

Is there a solution, fix, update yet?

It is very annoying to hear every few days about this this bug from our customers :-(

  • Edited by Juppix Friday, March 06, 2015 9:42 AM
March 6th, 2015 9:37am

Is there a solution, fix, update yet?

It is very annoying to hear every few days about this this bug from our customers :-(

  • Edited by Juppix Friday, March 06, 2015 9:42 AM
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March 6th, 2015 9:37am

Is there a solution, fix, update yet?

It is very annoying to hear every few days about this this bug from our customers :-(

  • Edited by Juppix Friday, March 06, 2015 9:42 AM
March 6th, 2015 9:37am

Is there a solution, fix, update yet?

It is very annoying to hear every few days about this this bug from our customers :-(

  • Edited by Juppix Friday, March 06, 2015 9:42 AM
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March 6th, 2015 9:37am

Did you already install it ?

It's more then 3 months since it is released. I am curious if CU7 does resolve the issue.

March 16th, 2015 10:38am

Andy,

Has the CU7 update worked for yourself? I'm intrigued to know as I have users complaining about the issue, and if this has worked for yourself, I can go to my Exchange team with the information and hopefully get this thing sorted for our organisation.

Many thanks in advance.

EmiLouAyr

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March 18th, 2015 12:22pm

Yes; I'm having the same issue on an exchange server for my work email. Sorting by categories, which I use a lot, causes the preview selection of uncategorized emails to jump back to the top. Very annoying. 
April 28th, 2015 11:28am

Can anyone confirm if the CU7 fix has resolved the issue mentioned above.

We have just migrated to 2013 exchange with 2010 outlook and some of our staff are experiencing the same problem where they experience an effect that could be described as someone pressing Ctrl-Home, i.e. it moves the focus to the top of the list of messages within Outlook.  

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May 5th, 2015 12:41pm

We are seeing the same thing, both Outlook 2010 and 2013.

We upgraded to CU8 still same thing.

May 11th, 2015 7:58am

Thanks, same here. Specially planned downtime @ this customer to install CU8

Customer very disappointed. Will try to open a case again at Microsoft.

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May 11th, 2015 11:54am

Hi,

For users who meet the same issue, I suggest you create a new thread in the forum to get more dedicated support.

Thanks,

Melon Chen

Forum Support

May 11th, 2015 9:58pm

Hi,

For users who meet the same issue, I suggest you create a new thread in the forum to get more dedicated support.

Thanks,

Melon Chen

Forum Support

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May 24th, 2015 6:00am

Still no solution, fix, update?

(CU8 installed -> same behavior)

June 1st, 2015 5:41am

We're facing the same issue after migrating from Exchange 2010 to 2013.

CU8 is also already installed...

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June 5th, 2015 4:27am

I had the same issue when most of my inbox was sorted by categories. I noticed the emails that weren't in a catergory were the issue so I just placed the remaining emails in "Other" or Miscellaneous" catergory and now when i delete an email anywhere it doesn't bring me back to the top of my email list.

Hope this helps.

June 5th, 2015 11:46am

Unfortunately it didn't solve the problem for me..
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June 8th, 2015 7:53am

Issue seems to be resolved (again?) in CU9.

https://support.microsoft.com/en-us/kb/2983216

anyone already installed/tested this ?

June 23rd, 2015 9:10am

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