Hello,
Not enough information.
But you can recreate a new profile and give it a shot.
Thanks.Rowen
TechNet Community Support

There is an amazing pack of free network admin tools. click here to download it

Hello,
When my customer shuts down her outlook client, any messages received during the disconnected period are not retrieved, even after clicking send/receive. Her email is received normally as long as her client is connected.

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What the Status in OWA , Have those message are showing up in OWA ?Satheshwaran Manoharan | Exchange 2003/2007/2010 | Blog:
http://www.careexchange.in
| Please mark it as an answer if it really helps you

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What is the protocol you're using, is this regular rpc, pop, imap? If it works in OWA try taking the user out of cached mode if it isn't.James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

There is an amazing pack of free network admin tools. click here to download it

Hello,
Not enough information.
But you can recreate a new profile and give it a shot.
Thanks.Rowen
TechNet Community Support

Need to support users over the internet? click here try our remote control online beta

Hello,
Any update?Rowen
TechNet Community Support

Need to support users over the internet? click here try our remote control online beta