Hi,
on exchange 2013, OWA and mobiles are working fine but users when open outlook are prompt for credentials, which never happened before as outlook login was windows integrated. some users outlook doesnt connect even after giving credentials, and others get connected on providing credentials. i want it like before no prompts for credentials, just windows integrated.
when i try to create new user profile in outlook in the third step logging to server prompts fro a login credential, which is unusual behavior never seen before.
when i ran tests only outlook connectivity test failed, please guide me to resolve this issue
Testing Outlook connectivity. The Outlook connectivity test failed. Additional Details Elapsed Time: 3772 ms. Test Steps The Microsoft Connectivity Analyzer is attempting to test Autodiscover for asyed@kbrokerage.com. Testing Autodiscover failed. Additional Details Elapsed Time: 3771 ms. Test Steps Attempting each method of contacting the Autodiscover service. The Autodiscover service couldn't be contacted successfully by any method. Additional Details Elapsed Time: 3771 ms. Test Steps Attempting to test potential Autodiscover URL https://kbrokerage.com:443/Autodiscover/Autodiscover.xml Testing of this potential Autodiscover URL failed. Additional Details Elapsed Time: 1078 ms. Test Steps Attempting to resolve the host name kbrokerage.com in DNS. The host name resolved successfully. Additional Details IP addresses returned: 217.145.247.36 Elapsed Time: 17 ms. Testing TCP port 443 on host kbrokerage.com to ensure it's listening and open. The port was opened successfully. Additional Details Elapsed Time: 369 ms. Testing the SSL certificate to make sure it's valid. The SSL certificate failed one or more certificate validation checks. Additional Details Elapsed Time: 692 ms. Test Steps The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server kbrokerage.com on port 443. The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate. Additional Details Remote Certificate Subject: CN=AutoDiscover.KBROKERAGE.COM, Issuer: CN=AutoDiscover.KBROKERAGE.COM. Elapsed Time: 653 ms. Validating the certificate name. The certificate name was validated successfully. Additional Details Host name kbrokerage.com was found in the Certificate Subject Alternative Name entry. Elapsed Time: 0 ms. Certificate trust is being validated. Certificate trust validation failed. Test Steps The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=AutoDiscover.KBROKERAGE.COM. A certificate chain couldn't be constructed for the certificate. Tell me more about this issue and how to resolve it Additional Details The certificate chain didn't end in a trusted root. Root = CN=AutoDiscover.KBROKERAGE.COM Elapsed Time: 14 ms. Attempting to test potential Autodiscover URL https://autodiscover.kbrokerage.com:443/Autodiscover/Autodiscover.xml Testing of this potential Autodiscover URL failed. Additional Details Elapsed Time: 1492 ms. Test Steps Attempting to resolve the host name autodiscover.kbrokerage.com in DNS. The host name resolved successfully. Additional Details IP addresses returned: 217.145.247.36 Elapsed Time: 117 ms. Testing TCP port 443 on host autodiscover.kbrokerage.com to ensure it's listening and open. The port was opened successfully. Additional Details Elapsed Time: 366 ms. Testing the SSL certificate to make sure it's valid. The SSL certificate failed one or more certificate validation checks. Additional Details Elapsed Time: 1008 ms. Test Steps The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server autodiscover.kbrokerage.com on port 443. The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate. Additional Details Remote Certificate Subject: CN=AutoDiscover.KBROKERAGE.COM, Issuer: CN=AutoDiscover.KBROKERAGE.COM. Elapsed Time: 970 ms. Validating the certificate name. The certificate name was validated successfully. Additional Details Host name autodiscover.kbrokerage.com was found in the Certificate Subject Common name. Elapsed Time: 0 ms. Certificate trust is being validated. Certificate trust validation failed. Test Steps The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=AutoDiscover.KBROKERAGE.COM. A certificate chain couldn't be constructed for the certificate. Tell me more about this issue and how to resolve it Additional Details The certificate chain didn't end in a trusted root. Root = CN=AutoDiscover.KBROKERAGE.COM Elapsed Time: 15 ms. Attempting to contact the Autodiscover service using the HTTP redirect method. The attempt to contact Autodiscover using the HTTP Redirect method failed. Additional Details Elapsed Time: 1067 ms. Test Steps Attempting to resolve the host name autodiscover.kbrokerage.com in DNS. The host name resolved successfully. Additional Details IP addresses returned: 217.145.247.36 Elapsed Time: 7 ms. Testing TCP port 80 on host autodiscover.kbrokerage.com to ensure it's listening and open. The port was opened successfully. Additional Details Elapsed Time: 340 ms. The Microsoft Connectivity Analyzer is checking the host autodiscover.kbrokerage.com for an HTTP redirect to the Autodiscover service. The Microsoft Connectivity Analyzer failed to get an HTTP redirect response for Autodiscover. Additional Details An HTTP 403 forbidden response was received. The response appears to have come from Unknown. Body of the response: HTTP Response Headers: X-FEServer: EXCH2013 Content-Length: 0 Date: Fri, 04 Sep 2015 13:12:45 GMT Server: Microsoft-IIS/8.5 X-Powered-By: ASP.NET Elapsed Time: 719 ms. Attempting to contact the Autodiscover service using the DNS SRV redirect method. The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method. Additional Details Elapsed Time: 83 ms. Test Steps Attempting to locate SRV record _autodiscover._tcp.kbrokerage.com in DNS. The Autodiscover SRV record wasn't found in DNS. Tell me more about this issue and how to resolve it Additional Details Elapsed Time: 83 ms. Checking if there is an autodiscover CNAME record in DNS for your domain 'kbrokerage.com' for Office 365. Failed to validate autodiscover CNAME record in DNS. If your mailbox isn't in Office 365, you can ignore this warning. Tell me more about this issue and how to resolve it Additional Details There is no Autodiscover CNAME record for your domain 'kbrokerage.com'. Elapsed Time: 50 ms.where as the test for outlook autodiscover is succes
The Microsoft Connectivity Analyzer is attempting to test Autodiscover for asyed@kbrokerage.com. Autodiscover was tested successfully. Additional Details Elapsed Time: 5407 ms. Test Steps Attempting each method of contacting the Autodiscover service. The Autodiscover service was tested successfully. Additional Details Elapsed Time: 5407 ms. Test Steps Attempting to test potential Autodiscover URL https://kbrokerage.com:443/Autodiscover/Autodiscover.xml Testing of the Autodiscover URL was successful. Additional Details Elapsed Time: 5407 ms. Test Steps Attempting to resolve the host name kbrokerage.com in DNS. The host name resolved successfully. Additional Details IP addresses returned: 217.145.247.36 Elapsed Time: 96 ms. Testing TCP port 443 on host kbrokerage.com to ensure it's listening and open. The port was opened successfully. Additional Details Elapsed Time: 308 ms. Testing the SSL certificate to make sure it's valid. The certificate passed all validation requirements. Additional Details Elapsed Time: 638 ms. Test Steps The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server kbrokerage.com on port 443. The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate. Additional Details Remote Certificate Subject: CN=AutoDiscover.KBROKERAGE.COM, Issuer: CN=AutoDiscover.KBROKERAGE.COM. Elapsed Time: 614 ms. Validating the certificate name. The certificate name was validated successfully. Additional Details Host name kbrokerage.com was found in the Certificate Subject Alternative Name entry. Elapsed Time: 0 ms. Testing the certificate date to confirm the certificate is valid. Date validation passed. The certificate hasn't expired. Additional Details The certificate is valid. NotBefore = 4/6/2014 10:24:14 AM, NotAfter = 4/6/2019 10:24:14 AM Elapsed Time: 0 ms. Checking the IIS configuration for client certificate authentication. Client certificate authentication wasn't detected. Additional Details Accept/Require Client Certificates isn't configured. Elapsed Time: 1232 ms. Attempting to send an Autodiscover POST request to potential Autodiscover URLs. The Microsoft Connectivity Analyzer successfully retrieved Autodiscover settings by sending an Autodiscover POST. Additional Details Elapsed Time: 3132 ms. Test Steps The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://kbrokerage.com:443/Autodiscover/Autodiscover.xml for user asyed@kbrokerage.com. The Autodiscover XML response was successfully retrieved. Additional Details Autodiscover Account Settings XML response:< ?xml version="1.0"?>< Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006"> <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a"> <User> <DisplayName>AbdulBasith Syed</DisplayName> <LegacyDN>/o=kbrokerage/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=abdulbasith syed</LegacyDN> <DeploymentId>3a92f7bf-a15b-43ef-af5e-ba589027ec65</DeploymentId> </User> <Account> <AccountType>email</AccountType> <Action>settings</Action> <Protocol> <Type>EXCH</Type> <Server>12477ba4-6c21-42c4-a497-fafdbf4bd72f@kbrokerage.com</Server> <ServerDN>/o=kbrokerage/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=12477ba4-6c21-42c4-a497-fafdbf4bd72f@kbrokerage.com</ServerDN> <ServerVersion>73C08204</ServerVersion> <MdbDN>/o=kbrokerage/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=12477ba4-6c21-42c4-a497-fafdbf4bd72f@kbrokerage.com/cn=Microsoft Private MDB</MdbDN> <ASUrl>https://exch2013.kbrokerage.com/EWS/Exchange.asmx</ASUrl> <OOFUrl>https://exch2013.kbrokerage.com/EWS/Exchange.asmx</OOFUrl> <OABUrl>https://exch2013.kbrokerage.com/OAB/633e405d-14b1-40f2-83be-bb1a4db9d84e/</OABUrl> <UMUrl>https://exch2013.kbrokerage.com/EWS/UM2007Legacy.asmx</UMUrl> <Port>0</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <AuthPackage>Anonymous</AuthPackage> <PublicFolderServer>EXCH2013.KBROKERAGE.COM</PublicFolderServer> <AD>exch2013.KBROKERAGE.COM</AD> <EwsUrl>https://exch2013.kbrokerage.com/EWS/Exchange.asmx</EwsUrl> <EmwsUrl>https://exch2013.kbrokerage.com/EWS/Exchange.asmx</EmwsUrl> <EcpUrl>https://exch2013.kbrokerage.com/ecp/</EcpUrl> <EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-um> <EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-aggr> <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=KBROKERAGE.COM</EcpUrl-mt> <EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-ret> <EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-sms> <EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=KBROKERAGE.COM</EcpUrl-publish> <EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-photo> <EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-tm> <EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&Title=<Title>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-tmCreating> <EcpUrl-tmEditing>?rfr=olk&ftr=TeamMailboxEditing&Id=<Id>&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-tmEditing> <EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-extinstall> <ServerExclusiveConnect>off</ServerExclusiveConnect> </Protocol> <Protocol> <Type>EXPR</Type> <Server>exch2013.kbrokerage.com</Server> <Port>0</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <SSL>On</SSL> <AuthPackage>Ntlm</AuthPackage> <EcpUrl>https://exch2013.kbrokerage.com/ecp/</EcpUrl> <EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-um> <EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-aggr> <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=KBROKERAGE.COM</EcpUrl-mt> <EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-ret> <EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-sms> <EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=KBROKERAGE.COM</EcpUrl-publish> <EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-photo> <EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-tm> <EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&Title=<Title>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-tmCreating> <EcpUrl-tmEditing>?rfr=olk&ftr=TeamMailboxEditing&Id=<Id>&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-tmEditing> <EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-extinstall> <ServerExclusiveConnect>on</ServerExclusiveConnect> </Protocol> <Protocol> <Type>WEB</Type> <Port>0</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <Internal> <OWAUrl AuthenticationMethod="Basic, Fba">https://exch2013.kbrokerage.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="Basic, Fba">https://exch2013dag.kbrokerage.com/owa/</OWAUrl> <Protocol> <Type>EXCH</Type> <ASUrl>https://exch2013.kbrokerage.com/EWS/Exchange.asmx</ASUrl> </Protocol> </Internal> <External> <OWAUrl AuthenticationMethod="Fba">https://exch2013.kbrokerage.com/owa/</OWAUrl> </External> </Protocol> <Protocol> <Type>EXHTTP</Type> <Server>exch2013.kbrokerage.com</Server> <ASUrl>https://exch2013.kbrokerage.com/EWS/Exchange.asmx</ASUrl> <OOFUrl>https://exch2013.kbrokerage.com/EWS/Exchange.asmx</OOFUrl> <OABUrl>https://exch2013.kbrokerage.com/OAB/633e405d-14b1-40f2-83be-bb1a4db9d84e/</OABUrl> <UMUrl>https://exch2013.kbrokerage.com/EWS/UM2007Legacy.asmx</UMUrl> <Port>0</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <SSL>On</SSL> <AuthPackage>Negotiate</AuthPackage> <EwsUrl>https://exch2013.kbrokerage.com/EWS/Exchange.asmx</EwsUrl> <EmwsUrl>https://exch2013.kbrokerage.com/EWS/Exchange.asmx</EmwsUrl> <EcpUrl>https://exch2013.kbrokerage.com/ecp/</EcpUrl> <EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-um> <EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-aggr> <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=KBROKERAGE.COM</EcpUrl-mt> <EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-ret> <EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-sms> <EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=KBROKERAGE.COM</EcpUrl-publish> <EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-photo> <EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-tm> <EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&Title=<Title>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-tmCreating> <EcpUrl-tmEditing>?rfr=olk&ftr=TeamMailboxEditing&Id=<Id>&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-tmEditing> <EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-extinstall> <ServerExclusiveConnect>On</ServerExclusiveConnect> </Protocol> <Protocol> <Type>EXHTTP</Type> <Server>exch2013.kbrokerage.com</Server> <Port>0</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <SSL>On</SSL> <AuthPackage>Ntlm</AuthPackage> <EcpUrl>https://exch2013.kbrokerage.com/ecp/</EcpUrl> <EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-um> <EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-aggr> <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=KBROKERAGE.COM</EcpUrl-mt> <EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-ret> <EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-sms> <EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=KBROKERAGE.COM</EcpUrl-publish> <EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-photo> <EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-tm> <EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&Title=<Title>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-tmCreating> <EcpUrl-tmEditing>?rfr=olk&ftr=TeamMailboxEditing&Id=<Id>&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-tmEditing> <EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=KBROKERAGE.COM</EcpUrl-extinstall> <ServerExclusiveConnect>On</ServerExclusiveConnect> </Protocol> </Account> </Response>< /Autodiscover> HTTP Response Headers: request-id: e49a79db-c5ff-45a5-8148-b41780da48b9 X-TargetBEServer: exch2013.kbrokerage.com X-DiagInfo: EXCH2013 Persistent-Auth: true X-FEServer: EXCH2013 Content-Length: 10468 Cache-Control: private Content-Type: text/xml; charset=utf-8 Date: Fri, 04 Sep 2015 13:11:22 GMT Set-Cookie: X-BackEndCookie=S-1-5-21-1073523073-977990420-3116275245-1252=u56Lnp2ejJqBzZ6dzsydzczSm5rIxtLLmsvP0sbLzpnSy5qZyZ7Izsucm8yagYHG0MvQzc/Oyt/Oxc3Oxc3N36+y; expires=Fri, 04-Sep-2015 13:21:22 GMT; path=/Autodiscover; secure; HttpOnly Server: Microsoft-IIS/8.5 X-AspNet-Version: 4.0.30319 X-Powered-By: ASP.NET Elapsed Time: 3132 ms.RCATestResult-ExchangeActivesync - success
RCATestResult-ExchangeActivesyncAutodiscover - success
RCATestResult-ExchangeServices -success
RCATestResult-OutlookAutodiscover - success
RCATestResult-OutlookConnectivity- failed
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