Hello,

Our infrastructure:

• Exchange Server 2010
• Outlook 2010
• Outlook 2013
• Windows 7 Pro, Windows 8 Pro and Windows 8.1 Pro

The situation:

1. We've used an old custom form for contacts, worked perfectly fine
2. I've updated the form (adding some new custom fields and checkboxes) using Outlook 2013 and publishing the form (with a new name) to the Exchange folder
3. I've set the form as default form in our contacts folder
4. I've used this Script to set the new form for the existing contacts  and the name of the new form is saved correctly
5. BUT if I open a contact in our Exchange contacts folder, Outlook 2013 (Outlook 2010) still shows the old form

Steps I've taken so far:

• Cleared Outlook forms cache
• Repeated the above steps 1-4 in Outlook 2010
• Switched Cached Exchange Mode off and back on
• Allowed Scripts in Trust Center Settings
• Used a new clean Windows installation with a new Outlook 2013 installation
• Used different Exchange users on different systems, but some behavior when opening contacts

I'm out of options I can think of, so maybe somebody else has some new view on this problem. 

Thank you very much in advance!

Greetings,

Karl

Hi,

Is the Exchange folder in which the custom form is published available to all users?

From the description, the script used to work for the old custom form, correct? Which version of Outlook did you use with the old custom contact form? Outlook 2010/Outlook 2013 or an earlier version? If you used the script with an earlier version of Outlook, we can't make sure it will still work with Outlook 2010/Outlook 2013.

In addition we may also try creating a new contact form and test the steps to see if it will work.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

Hi Steve,

thanks for the reply. The form is published in a folder available to all users. If someone creates a new contact, the new form is already used, but it doesn't show up afterwards, if the contact is created.

The old custom form was created with Outlook 2010.

We've tried creating new forms and assign them to the existing contacts via VBScript but with the same result as described.

Greetings,

Karl