Outlook 2013 still shows 2 unread even if all emails are marked as read.

please see pic below:

Nobody encountered this before?

• Proposed as answer by Ben85 Wednesday, July 30, 2014 9:33 AM
• Unproposed as answer by Ben85 Wednesday, July 30, 2014 9:33 AM

Nobody encountered this before?

• Proposed as answer by Ben85 Wednesday, July 30, 2014 9:33 AM
• Unproposed as answer by Ben85 Wednesday, July 30, 2014 9:33 AM

Nobody encountered this before?

• Proposed as answer by Ben85 Wednesday, July 30, 2014 9:33 AM
• Unproposed as answer by Ben85 Wednesday, July 30, 2014 9:33 AM

Nobody encountered this before?

• Proposed as answer by Ben85 Wednesday, July 30, 2014 9:33 AM
• Unproposed as answer by Ben85 Wednesday, July 30, 2014 9:33 AM

Hi,

Do you sure that all the emails are shown in the folders? May be there are some emails early unread, but not show in the folders.

• Start Outlook.
• Click Account Settings on the File tab, and then click Account Settings.
• In the Account Settings dialog box, double-click your Microsoft Exchange account on the E-mail tab.
• In the Change Account dialog box, drag the Mail to keep offline.

More information, please refer to the link:

http://support.microsoft.com/kb/2733062

Hi,

Same problem for me with an Outlook 2013 connected to an Exchange Server 2010. Still no solution, I think we have to wait for a fix from MS.

Hi,

Do you sure that all the emails are shown in the folders? May be there are some emails early unread, but not show in the folders.

• Start Outlook.
• Click Account Settings on the File tab, and then click Account Settings.
• In the Account Settings dialog box, double-click your Microsoft Exchange account on the E-mail tab.
• In the Change Account dialog box, drag the Mail to keep offline.

More information, please refer to the link:

http://support.microsoft.com/kb/27330

I had the same issue and went to my Outlook Web App to find an unread email in the inbox there that hadn't come to my desktop version of Outlook.  It was spam, but I don't understand why it was not brought into my desktop version.  I get plenty of other spam.  Despite junk emai

• Proposed as answer by dnguyen21 Tuesday, February 18, 2014 4:40 PM

• Proposed as answer by dnguyen21 Tuesday, February 18, 2014 4:40 PM

• Proposed as answer by dnguyen21 Tuesday, February 18, 2014 4:40 PM

• Proposed as answer by dnguyen21 Tuesday, February 18, 2014 4:40 PM

• Proposed as answer by dnguyen21 Tuesday, February 18, 2014 4:40 PM

• Proposed as answer by dnguyen21 Tuesday, February 18, 2014 4:40 PM

• Proposed as answer by dnguyen21 Tuesday, February 18, 2014 4:40 PM

• Proposed as answer by dnguyen21 Tuesday, February 18, 2014 4:40 PM

I still have this issue as well.  Opening OWA and reading the emails there is a workaround, not a solution.  And a bad one at that.  

I had something even more than this happen today.  I have 1 "unread email" on my laptop client, but 2 new emails that came to my phone but never hit my Outlook.  They have been on my phone for 9 hours, so I doubt its a delivery delay.

Starting outlook with "outlook.exe /cleansniff" fixed this problem for me.

• Proposed as answer by spakov Thursday, September 18, 2014 4:22 PM

Starting outlook with "outlook.exe /cleansniff" fixed this problem for me.

• Proposed as answer by spakov Thursday, September 18, 2014 4:22 PM

Starting outlook with "outlook.exe /cleansniff" fixed this problem for me.

• Proposed as answer by spakov Thursday, September 18, 2014 4:22 PM

Starting outlook with "outlook.exe /cleansniff" fixed this problem for me.

• Proposed as answer by spakov Thursday, September 18, 2014 4:22 PM

• Edited by RonPadz2 Wednesday, December 11, 2013 3:12 PM

• Edited by RonPadz2 Wednesday, December 11, 2013 3:12 PM

• Edited by RonPadz2 Wednesday, December 11, 2013 3:12 PM

• Edited by RonPadz2 Wednesday, December 11, 2013 3:12 PM

• Proposed as answer by Prud Tuesday, February 18, 2014 3:58 PM

• Proposed as answer by Prud Tuesday, February 18, 2014 3:58 PM

• Proposed as answer by Prud Tuesday, February 18, 2014 3:58 PM

• Proposed as answer by Prud Tuesday, February 18, 2014 3:58 PM

This worked so far for me: http://support.microsoft.com/kb/2733062

It has not occurred in about a week since trying the above.

Are you able to clear the queue by using the following key commands with in the folder?

Ctrl + A = Select All

Ctrl + Q = Mark as Read

• Edited by Binary Light Saber Tuesday, January 21, 2014 10:53 PM clarity
• Proposed as answer by vcisneros Monday, June 16, 2014 3:01 PM

Are you able to clear the queue by using the following key commands with in the folder?

Ctrl + A = Select All

Ctrl + Q = Mark as Read

• Edited by Binary Light Saber Tuesday, January 21, 2014 10:53 PM clarity
• Proposed as answer by vcisneros Monday, June 16, 2014 3:01 PM

Are you able to clear the queue by using the following key commands with in the folder?

Ctrl + A = Select All

Ctrl + Q = Mark as Read

• Edited by Binary Light Saber Tuesday, January 21, 2014 10:53 PM clarity
• Proposed as answer by vcisneros Monday, June 16, 2014 3:01 PM

Are you able to clear the queue by using the following key commands with in the folder?

Ctrl + A = Select All

Ctrl + Q = Mark as Read

• Edited by Binary Light Saber Tuesday, January 21, 2014 10:53 PM clarity
• Proposed as answer by vcisneros Monday, June 16, 2014 3:01 PM

Try this - it has worked so far (about one week) for me: http://support.microsoft.com/kb/2733062

Under Outlook main screen-> File-> Account setting-> Select the account that you are using-> Change-> Use cached exchange mode-> Set it to All, close and restart Outlook (that worked for me).

Thank you !

• Proposed as answer by ajahrens Thursday, January 08, 2015 4:49 PM

Try this - it has worked so far (about one week) for me: http://support.microsoft.com/kb/2733062

Under Outlook main screen-> File-> Account setting-> Select the account that you are using-> Change-> Use cached exchange mode-> Set it to All, close and restart Outlook (that worked for me).

Thank you !

• Proposed as answer by ajahrens Thursday, January 08, 2015 4:49 PM

Try this - it has worked so far (about one week) for me: http://support.microsoft.com/kb/2733062

Under Outlook main screen-> File-> Account setting-> Select the account that you are using-> Change-> Use cached exchange mode-> Set it to All, close and restart Outlook (that worked for me).

Thank you !

• Proposed as answer by ajahrens Thursday, January 08, 2015 4:49 PM

Try this - it has worked so far (about one week) for me: http://support.microsoft.com/kb/2733062

Under Outlook main screen-> File-> Account setting-> Select the account that you are using-> Change-> Use cached exchange mode-> Set it to All, close and restart Outlook (that worked for me).

Thank you !

• Proposed as answer by ajahrens Thursday, January 08, 2015 4:49 PM

Outlook 2013 still shows 2 unread even if all emails are marked as read.

please see pic below:

• Proposed as answer by Applegate NL Wednesday, February 19, 2014 10:43 PM

Outlook 2013 still shows 2 unread even if all emails are marked as read.

please see pic below:

• Proposed as answer by Applegate NL Wednesday, February 19, 2014 10:43 PM

Outlook 2013 still shows 2 unread even if all emails are marked as read.

please see pic below:

• Proposed as answer by Applegate NL Wednesday, February 19, 2014 10:43 PM

Outlook 2013 still shows 2 unread even if all emails are marked as read.

please see pic below:

• Proposed as answer by Applegate NL Wednesday, February 19, 2014 10:43 PM

Hi there guys

I had the same problem (i.e. my desktop Outlook showed two unread emails).

I followed LG's advice and went onto my Web App Outlook and found two mails that had not filtered through to my desktop Outlook as "read" even though I had initially read both of the mails on my desktop Outlook. Strange.

Thanks for the advice LG.

"outlook.exe /cleansniff" did NOT work.

In Outlook 2013 (all updated(, clicking Unread gave me nothing but in the OWA, doing so did show the unread messages. I marked them all read and the problem is solved.

This does seem to be a bug and it was piled more than one year ago.

• Proposed as answer by Kaltiso Tuesday, April 08, 2014 1:41 PM

"outlook.exe /cleansniff" did NOT work.

In Outlook 2013 (all updated(, clicking Unread gave me nothing but in the OWA, doing so did show the unread messages. I marked them all read and the problem is solved.

This does seem to be a bug and it was piled more than one year ago.

• Proposed as answer by Kaltiso Tuesday, April 08, 2014 1:41 PM

"outlook.exe /cleansniff" did NOT work.

In Outlook 2013 (all updated(, clicking Unread gave me nothing but in the OWA, doing so did show the unread messages. I marked them all read and the problem is solved.

This does seem to be a bug and it was piled more than one year ago.

• Proposed as answer by Kaltiso Tuesday, April 08, 2014 1:41 PM

"outlook.exe /cleansniff" did NOT work.

In Outlook 2013 (all updated(, clicking Unread gave me nothing but in the OWA, doing so did show the unread messages. I marked them all read and the problem is solved.

This does seem to be a bug and it was piled more than one year ago.

• Proposed as answer by Kaltiso Tuesday, April 08, 2014 1:41 PM

I was having the same issue, but with an IMAP account.  Turns out that I had 3 items that had been marked for delete and not purged from the inbox, but there was a default Filter Applied (bottom left corner of Outlook 2013) that was causing these to not be displayed.  I removed this filter, could see the marked items that were Unread, and was able to actually delete them.

This worked so far for me: http://support.microsoft.com/kb/2733062

It has not occurred in about a week since trying the above.

If you scroll allllll the way down in your messages you will see a message that says Click here to view more on Microsoft exchange, Click it and let it load. When it finishes, go back to the folder, right click, mark all as read. Boom.

This can be caused by a mail server problem, if you're using Outlook for regular mail.  I have this issue as well.  Three message show as unread.  If I go directly to my mail server, without using Outlook at all, it tells me that there are three unread messages, though again, there are no message that are actually unread.

In short, Outlook may be faithfully reporting information that is coming from your mail server, and the problem may lie there.

This is best way 

Try this method .. (it worked for me ) 

Click SEND/RECIVE TAB 

click update folder 

click Unread messages instead at of ALL in mail selection folder. 

then you will get the unread message. (Mark it read) ...

if you not able to see any messages  -- click for more from exchange server 

• Proposed as answer by DPavicevic Friday, October 10, 2014 12:12 AM
• Unproposed as answer by DPavicevic Friday, October 10, 2014 12:12 AM
• Proposed as answer by DPavicevic Friday, October 10, 2014 12:12 AM

• Proposed as answer by DPavicevic Friday, October 10, 2014 12:12 AM
• Unproposed as answer by DPavicevic Friday, October 10, 2014 12:12 AM
• Proposed as answer by DPavicevic Friday, October 10, 2014 12:12 AM

• Proposed as answer by DPavicevic Friday, October 10, 2014 12:12 AM
• Unproposed as answer by DPavicevic Friday, October 10, 2014 12:12 AM
• Proposed as answer by DPavicevic Friday, October 10, 2014 12:12 AM

• Proposed as answer by DPavicevic Friday, October 10, 2014 12:12 AM
• Unproposed as answer by DPavicevic Friday, October 10, 2014 12:12 AM
• Proposed as answer by DPavicevic Friday, October 10, 2014 12:12 AM

Right click on person folder -> Properties -> Synchronization -> Filter -> select "From" unread email suspect and select "Sent To" you account and check box "Where I am" 

Restart Outlook

Recheck Inbox

This usually happens when there are deleted items in the Deleted Items folder (mostly calendars you have accepted/deleted). Clear/mark as read those and you are done. Log on to OWA is another option which shows those items in your inbox.

Cheers!

Manoj

I had the same problem and here's my solution:

Get into your OWA account

Right Click in the inbox

Mark all as read

and boom, magic, the disturbing pending email goes away!

I will say a glitch or email lag :)

I hope It Helps!

• Edited by Ulises Ortega Wednesday, November 12, 2014 10:16 PM

I had the same problem and here's my solution:

Get into your OWA account

Right Click in the inbox

Mark all as read

and boom, magic, the disturbing pending email goes away!

I will say a glitch or email lag :)

I hope It Helps!

• Edited by Ulises Ortega Wednesday, November 12, 2014 10:16 PM

I had the same problem and here's my solution:

Get into your OWA account

Right Click in the inbox

Mark all as read

and boom, magic, the disturbing pending email goes away!

I will say a glitch or email lag :)

I hope It Helps!

• Edited by Ulises Ortega Wednesday, November 12, 2014 10:16 PM

I had the same problem and here's my solution:

Get into your OWA account

Right Click in the inbox

Mark all as read

and boom, magic, the disturbing pending email goes away!

I will say a glitch or email lag :)

I hope It Helps!

• Edited by Ulises Ortega Wednesday, November 12, 2014 10:16 PM

I had the same problem and here's my solution:

Get into your OWA account

Right Click in the inbox

Mark all as read

and boom, magic, the disturbing pending email goes away!

I will say a glitch or email lag :)

I hope It Helps!

I had this annoying problem for about two weeks and it finally went away after repairing the MS Office installation.

http://helpdeskgeek.com/office-tips/troubleshoot-and-fix-office-2013-problems-with-repair/

I was having the same issue, but with an IMAP account.  Turns out that I had 3 items that had been marked for delete and not purged from the inbox, but there was a default Filter Applied (bottom left corner of Outlook 2013) that was causing these to not be displayed.  I removed this filter, could see the marked items that were Unread, and was able to actually delete them.

Jaynet Zhang - your solution does not work.

• Edited by JackEmbers 14 hours 26 minutes ago

Jaynet Zhang - your solution does not work.

• Edited by JackEmbers Friday, March 13, 2015 4:59 PM

Jaynet Zhang - your solution does not work.

• Edited by JackEmbers Friday, March 13, 2015 4:59 PM

Jaynet Zhang - your solution does not work.

• Edited by JackEmbers Friday, March 13, 2015 4:59 PM

Dont know if anyone is still having issues with this.  The above solutions did not work in my situation, but I have found the reason and solution for my setup.

Ours is in exchange environment, shared mailbox attached to the users' main mailbox.  Items showing as unread but not visible, looking at the folder it shows several items but none are visible.  Log in as the shared account through OWA and they are visible.

Problem is described in this thread http://community.office365.com/en-us/f/158/t/168294.aspx

Seems that the message being sent is marked as sensitivity private, which is by default hidden when viewed in a shared mailbox environment.

Whilst the rule didnt work for me, identifying that it was down to the message being sent as private and thus being able to see it within OWA has at least pointed me in the right direction - and able to rectify the problem by discussing with the sender that they dont mark the messages as private for future submissions, hopefully it will help some others.

For me this happened when I had same exchange account setup on multiple devices. In my case I receive emails on my laptop and also on my phone. What happened was for one of the folders, even when all emails were read folder showed '2' unread. Then I went to my phone and browsed through emails there and found 2 unread messages, after clicking (reading) them, it got cleared everywhere.

Looks like somehow servers get out of sync.

Hopefully, this helps someone with similar issue. Please mark as helpful if that's the case.

Thanks

I have encountered this numerous times, and have a difficult time not considering this a bug. This is the *simplest* and *most basic* piece of information I want from an email service: How many unread messages do I have?

All of these "go to the web app" solutions are really just workarounds. Why should I log into the web interface? I never use the web interface; I use the desktop application. So, essentially, this issue forces me to go the web interface...

Today, I took a folder that had "1 unread", but with no unread messages. I created a new folder, then moved all of the messages to that new folder. No more unread messages. Then I deleted the old folder (which still showed 1 unread).

Not sure if everyone found the fix. 

For me, this worked. 

Click on the folder that shows unread message. 

Select Unread tab instead of all. 

Outlook will say no messages.

Below that you will see an option that says Click here to view more on Microsoft Exchange

Click on that. 

The unread mail will disappear. 

Mark it as read and then notification goes off. 

• Proposed as answer by venkatesh_B 16 hours 18 minutes ago

Not sure if everyone found the fix. 

For me, this worked. 

Click on the folder that shows unread message. 

Select Unread tab instead of all. 

Outlook will say no messages.

Below that you will see an option that says Click here to view more on Microsoft Exchange

Click on that. 

The unread mail will disappear. 

Mark it as read and then notification goes off. 

• Proposed as answer by venkatesh_B Tuesday, July 28, 2015 3:14 PM

I found an excellent answer on superuser.com...

1. Click on the folder that displays unread messages.
2. In the Search Current Mailbox field, enter read:no and run the search.
3. It displays no unread messages, but it displays a Find More on Server link. Click the link.
4. The unread messages appear. Read them or mark them as read as usual.

And done!

• Proposed as answer by Nicholas Umble 16 hours 24 minutes ago
• Edited by Nicholas Umble 16 hours 22 minutes ago More emphasis on "read:no"

I found an excellent answer on superuser.com...

1. Click on the folder that displays unread messages.
2. In the Search Current Mailbox field, enter read:no and run the search.
3. It displays no unread messages, but it displays a Find More on Server link. Click the link.
4. The unread messages appear. Read them or mark them as read as usual.

And done!

• Proposed as answer by Nicholas Umble Monday, August 31, 2015 3:07 PM
• Edited by Nicholas Umble Monday, August 31, 2015 3:09 PM More emphasis on "read:no"

I am experiencing the same thing with Outlook 2013 (which I hate btw.  Office 2010 was much better.  It would appear Microsoft botches every other version of Microsoft Office just like it botches up every other release of Windows).

To answer your question:

1. Click on the folder in question.

2. Click the link at the very bottom that says "Click here to view more on Microsoft Exchange".

3. Press Ctrl + A.

4. Right-click and select "Mark as Read".

• Edited by WangstaG 17 hours 2 minutes ago