Outlook 2013 not saving Office 365 Credentials in Roaming Profiles

Hi,

We have migrated one of our Exchange Mailboxes to our Office 365 Environment, we have had all the relevant DNS entries put in place, so when the user logs on and opens Outlook 2013, the Wizard picks up there Office 365 Mailbox and configures, it asks you for User Credentials, and you type them in and select remember and then Outlook open fine with all the emails presented,

THE PROBLEM: After this user logs off and logs back on to either the same computer or another computer, and they open Outlook, you are yet again asked for your Credentials again, it remembers the username and not the password, once you enter the password and click remember password it opens Outlook fine

Looking in Credential Manager, I can see that after selecting Remember Credentials, it is putting an entry in Generic Credentials, however when you log off and on again these disappear, I have added Manual Entries in Credential Manager and these are saving!

I have noticed that in %USER%\AppData\Local\Microsoft\Credentials when you open Outlook and select remember password, it is adding a system file in here, so I decided to try copy the file to %USER%\AppData\Roaming\Microsoft\Credentials, when I log off this is writing back to the server, and when I log back on it is downloading, HOWEVER when I open Outlook, it still asks for the password! And when I type it in and select remember, it adds the system file back in %USER%\AppData\Local\Microsoft\Credentials, and ignores the Roaming one,

So currently I am using a Logoff and Logon Script to copy these Files too and from the relative folders and this works, however it is not ideal

The Script:

LOGOFF
'Test
xcopy %LOCALAPPDATA%\Microsoft\Credentials %APPDATA%\Microsoft\Credentials\ /H /Y

rmdir I:\MSCRM /S /Q
xcopy %LOCALAPPDATA%\Microsoft\MSCRM I:\MSCRM /H /Y /I /E

LOGON
xcopy %APPDATA%\Microsoft\Credentials %LOCALAPPDATA%\Microsoft\Credentials\ /H /Y

xcopy I:\MSCRM %LOCALAPPDATA%\Microsoft\MSCRM /H /Y /I /E

MY QUESTION:

So I guess my question is how can you get Outlook to look at the %USER%\AppData\Roaming\Microsoft\Credentials instead of the Local one?

Regards

Andy

January 28th, 2015 8:42am

Hi Andy,

According to your description, I understand that Outlook always ask for password even through you have selected remember password after migrate mailbox to Office 365.
If I misunderstand your concern, please do not hesitate to let me know.


I want to double confirm some points, please help to collect answers for following questions:
1. Is there still any Exchange server On-premise?
2. All user or any special account experience this issue?

By default for On-Premise environment, the Outlook client finds AutoDiscover also by using SCP first, if it cant success. It will turn to use DNS.
Please try to remove SCP by ADSI Edit then try again, I find an thread about remove SCP and a similar thread about your question, for your reference:
https://social.technet.microsoft.com/Forums/en-US/3559c142-2c42-4749-9476-422ab7449853/autodiscover-url-migration?forum=exchangesvrdeploylegacy
https://social.technet.microsoft.com/Forums/en-US/566616d9-d4c0-4d66-bf23-70541faf2c88/disabling-ad-autodiscover-while-migrating-to-office-365?forum=exchangesvradminlegacy

Besides, this issue may be related to Office 365. Please contact Office 365 Team so that you can get more professional suggestions, please refer to:
http://community.office365.com/en-us/default.aspx

Best Regards,
Allen Wang

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January 29th, 2015 6:12am

We are also experiencing this problem.  We have roaming profile domain accounts using Office 365 email with cloud Exchange servers.  Each time the roaming account logs in it asks for Outlook credentials again to connect to cloud based Exchange.  The credentials in Credential Manager don't seem to save with the roaming profile when the user logs out.

An Internet search on the issue brought me to Andy's query in the Office365 forum.  The Microsoft response in the Office365 forum was to post the question to the Outlook forum.  The Microsoft response in the Outlook forum was to post the question in the TechNet Exchange Server forum.  The Microsoft response in the TechNet Exchange Server forum was to post the question in the Office365 forum.

Does anyone at Microsoft know how to answer Andy's question?
Thank you.

March 25th, 2015 5:43pm

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