We installed Office 2013 on a couple of machines. But one of the machines keeps giving errors in the Event Viewer.

Faulting application name: OUTLOOK.EXE, version: 15.0.4711.1003, time stamp: 0x55377307

Faulting module name: OUTLOOK.EXE, version: 15.0.4711.1003, time stamp: 0x55377307

Exception code: 0xc0000005

Fault offset: 0x0000000000ff80e0

Faulting process id: 0x2850

Faulting application start time: 0x01d08ee5667a825c

Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\OUTLOOK.EXE

Faulting module path: C:\Program Files\Microsoft Office 15\Root\Office15\OUTLOOK.EXE

Report Id: a5c3924b-fad8-11e4-925d-00155d67f710

and

Faulting application name: EXCEL.EXE, version: 15.0.4711.1000, time stamp: 0x55091b81

Faulting module name: mso.dll, version: 0.0.0.0, time stamp: 0x55377cbb

Exception code: 0xc0000005

Fault offset: 0x0000000000292ba2

Faulting process id: 0x1484

Faulting application start time: 0x01d08ef2d7891e8f

Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE

Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office15\mso.dll

Report Id: 16c1774b-fae6-11e4-8341-000c29056356

We use Outlook in a service we built to open and convert .msg files to .pdf with third party software. But sometimes it seems that Outlook is freezing and a process officec2rclient.exe seems to be started multiple times

• Edited by WSPWesley Friday, May 15, 2015 9:40 AM

We use Outlook in a service we built to open and convert .msg files to .pdf with third party software. 

In what process does Outlook crash? If we manually save a message as .msg file and then use the third-party software to convert it to .pdf file, will Outlook crash?

Since this issue only happens with one machine, we can try using the Inbox Repair Tool (Scanpst.exe) to scan and repair Outlook data file, in case the issue is caused by corruption in Outlook data file. To do this, please refer to the following KB article:

https://support.microsoft.com/en-us/kb/272227

In addition, we may also try using the Microsoft Office Configuration Analyzer Tool (OffCAT) to scan your Office installation to check if there are any problems. See:

https://support.microsoft.com/en-us/kb/2812744

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support