Outlook 2013 is slow to sync/display new message

This issue is still valid and was prematurely given a "Answered" status.

http://social.technet.microsoft.com/Forums/office/en-US/0417f7f8-f274-43f2-a9d0-0804ae553dec/outlook-2013-is-slow-to-syncdisplay-new-message?forum=outlook&prof=required

March 7th, 2014 7:44pm

Hi TrentCreek,

Method1)

It seems that extra plug-ins or add-ins is causing the problem in synchronizing the Outlook emails. First Open the MS-Outlook in safe mode using Outlook.exe command in search box and then disable the unusual Add-ins.

Method2.)

If this issue still remains after disabling the plug-in then there can be some issue with your PST data file size. Sometimes large PST size also makes Outlook slow. So compact the large size Outlook PST data file or you can also use archiving option.

Method3.)

Disable the graphic acceleration in MS-Outlook, enable hardware graphic acceleration also is one of the hidden reasons of slow Outlook sync.

To read more about the graphic acceleration in MS-Outlook 2013: http://support.microsoft.com/kb/2761977/en-us


Hope the above option will help to resolve your issue:

Note: If you found our answer as helpful, then dont forget to remarks us!!!

Thanks

Clark Kent

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March 8th, 2014 5:27am

Please stop with the blaming the plugins and PST file size. I did a fresh install of Windows 8.1, then immediately installed Office 2013. It's been like this since it was installed.


Disabling "graphic acceleration " does nothing.
  • Edited by trentcreek Saturday, March 08, 2014 6:41 AM
March 8th, 2014 6:33am

But you did not mention about it that you have installed Windows and Outlook recently. And read the above answer again, i have also mentioned about other factors.

Thanks
Clark Kent

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March 8th, 2014 6:45am

I addressed those
March 8th, 2014 6:47am

Hi,

Have you updated to SP1 yet? Try if SP1 can cure this problem.

http://support.microsoft.com/kb/2817430/en-us

Thanks,

Melon Chen

Forum Support

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March 10th, 2014 2:11am

I updated to Sp1 days ago.
March 10th, 2014 5:32am

Hi,

Please read System requirements for Office 2013, to see if your system meets the requirement:

http://technet.microsoft.com/en-us/library/ee624351.aspx

Disable the firewall and anti-virus program to try again.

If the issue persists after the steps above, please perform a clean boot to determine whether background programs are interfering with Outlook(Strongly recommended):

http://support.microsoft.com/kb/929135

Let me know the result, please.

Thanks,

Melon Chen

Forum Support

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March 11th, 2014 2:30am

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Thanks,

Melon Chen

Forum Support

March 14th, 2014 1:49am

No they were not.
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March 14th, 2014 4:16am

Hello,

Thank you for your question.

I am trying to involve someone familiar with this topic to further look at this issue.

Thanks,

Melon Chen

Forum Support

March 17th, 2014 1:55pm

Hi,

In previous FORUM, we had asked to open a phone support case with Microsoft. However we see that another FORUM support case has been opened.

There is no such known issues with Outlook 2013 delaying new emails. Hence again we are asking you to open Phone support case with Microsoft.

Once we have your case, we can dedicate an engineer to look into the issue and troubleshoot until the issue is resolved.

Hope this helps.

Thanks

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March 18th, 2014 1:51am

Hi,

If you uncheck "download shared folders", does it resolve the issue ?

You would get this option under account settings --> More settings -- Advanced

Do not uncheck " Use Cached Exchange mode"...Just Uncheck " "download shared folders",  and click on next and select finish

Restart outlook and check if the issue is resolved

Thanks

March 18th, 2014 1:58am

I'm just curious if MSFT plans to pay for the support case for a problem several admins are having with this? I would assume that having multiple reports from multiple administrators that these so called "known issues" would in fact warrant an investigation. Hence again, the admin IT community is asking Microsoft to take some responsibility and do some investigation on a product\issue that is clearly impacting more than one user. Until then I guess we let everyone in our IT circles know not to upgrade to Outlook 2013 until someone pays $250 to have a dedicated engineer unearth the cause of something missed in regression testing. At any rate, I'm sure it will only be a matter of time before a solution surfaces. 

Thanks!


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March 18th, 2014 7:07pm

We have the same problem with two of our customers. -> Two different Exchange 2010 SP3 servers with Outlook 2013 Clients on Win8.

Sometimes it'll take up to 45 minutes that a new mail is synced through all outlook-instances on different machines. That's horrible!

I'd be glad if Microsoft would be able to reproduce the issue and find a fix for the problem! There is DEFINITELY A BUG in Outlook 2013 in combination with Win 8 and Exchange 2010!

March 19th, 2014 11:15pm

Hi,

If you uncheck "download shared folders", does it resolve the issue ?

You would get this option under account settings --> More settings -- Advanced

Do not uncheck " Use Cached Exchange mode"...Just Uncheck " "download shared folders",  and click on next and select finish

Restart outlook and check if the issue is resolved

Thanks

I can find no such settings in none of the  Account Settings.

And please get your head out of the ground. If you had another to open a trouble ticket with support, plus the numerous other people reporting the same issue here, then how can there be "There is no such known issues with Outlook 2013 delaying new emails"?

Looks like Microsoft had another convert from Office 2013:

Why I'm quitting Microsoft Office forever

It's not just about the money. Well, okay, it's mostly about the money, but there are other reasons I'm bidding goodbye to Microsoft's not-so-sweet suite.

http://news.cnet.com/8301-13845_3-57620636-58/why-im-quitting-microsoft-office-forever/?tag=nl.e796&s_cid=e796&ttag=e796&ftag=CAD7dba523

I am about to do the same. Windows 8.1 is horrible as well as Office 2013

I am not going to call support to end in hours with someone who is reading scripts telling to "solve" this issue by restarting the computer, or unplugging the black cable in the back of the computer from the wall,  and other useless things.


  • Edited by trentcreek Friday, March 21, 2014 5:13 AM
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March 20th, 2014 6:55pm

I think it's a very specific problem when a mailbox from ex2010 is connected to multiple clients with outlook 2013 and win 8(.1). trentcreek, can you confirm my theory?
March 20th, 2014 9:09pm

I am not using Exchange Server. This is a client specific problem.

Anyway  guess it does not matter anymore.

I really hate Office 2013 and it's about to get uninstalled from numerous computers. Everyone has had it with the garbage MS has been putting out lately.

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March 21st, 2014 1:35am

I have a brand new Outlook 2013 on a brand new Windows 8 computer, not connected to a network, just a lonely new laptop. It currently hasn't received emails for a day and a half. I share everyone's frustration. An email program that. . .can't receive emails reliably. My head spins with all the supposed fixes suggested here. Per Microsoft suggestion, I have run an Inbox Repair Tool to supposedly fix .pst file errors. That utility said my .pst file was fixed. No improvement. Per Microsoft suggestion, I created a new profile. No improvement. I have also tried solutions suggested by non-Microsoft websites. No improvement. As I suggested in another email on another thread on another Microsoft thread, there needs to be a lemon law in software as for cars. I would be using it. As others have suggested here, I don't believe Microsoft knows what it is doing. I am tired of chasing my tail. 
May 20th, 2014 4:19am

I have a brand new Outlook 2013 on a brand new Windows 8 computer, not connected to a network, just a lonely new laptop. It currently hasn't received emails for a day and a half. I share everyone's frustration. An email program that. . .can't receive emails reliably. My head spins with all the supposed fixes suggested here. Per Microsoft suggestion, I have run an Inbox Repair Tool to supposedly fix .pst file errors. That utility said my .pst file was fixed. No improvement. Per Microsoft suggestion, I created a new profile. No improvement. I have also tried solutions suggested by non-Microsoft websites. No improvement. As I suggested in another email on another thread on another Microsoft thread, there needs to be a lemon law in software as for cars. I would be using it. As others have suggested here, I don't believe Microsoft knows what it is doing. I am tired of chasing my tail. 

I have about 5 email accounts on Outlook and I find it will NOT get new messages unless you click on the inbox.

Seriously, who made this garbage?

I could get monkeys to pound on the keyboard to come up with better than this crap of Office 2013!!

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May 29th, 2014 2:24pm

Problem is also reproduceable with Exchange 2013 SP1 and Outlook 2013 (Home&Business) on remote site with same domain membership. (connection through ipsec vpn)

Enabled cache mode: about 45 minutes, and no new message. disabled cache mode -> new message displayed immediately.

June 11th, 2014 4:15pm

I just upgraded from Office 2003 to Office 2013 and all I have to say is OMFG what the hell did Microsoft do? 

This whole thing is 80% slower. Checking mail now takes 30 mins. compared to 2 mins prior to upgrade. 

Microsoft what the hell are you doing. Not only does Outlook take 5 mins. longer  to load/open, checking mail is painful now. I can check mail via a browser faster than Outlook 2013 can. 

What the hell bloated FN softare is this? this thing is a resource hog. Takes forever to do anything on a:

i7 CPU 1.73 GHz

12GB RAM

64Bit OS 7 Pro

Please help!!!!!!!!!!!!!

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August 7th, 2014 6:36am

OH, forgot.... My iPad gets mail faster than Outlook!!!! WTF? 

-jeff

August 7th, 2014 6:38am

There is an easy fix.

Go to Control Panel -> Software -> Office 2013 -> Unistall

That is not only the problem software. IE11 is now super slow and a serious resource hog.

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August 7th, 2014 6:44am

I did some testing on this issue as well. I have a 300mb fiber connection and 5ms ping time to my exchange server. I am getting my emails reading them and responding to them before I ever get a notification that they came in. Even more so I put my phone on a 4G connection and it gets the email up to a minute before my computer(even forcing a folder update). I created a new user on exchange (empty ost) and tested this. Same issue so it is NOT the amount of email. I also installed Symantec Endpoint Protection, LYNC, and server other outlook add-ins and had NO effect bad or good on the issue.

With that said its not ADD-ONS or PST/OST size.

I tested on OS's XP/WIN7(32 and 64)/WIN8.1/Server 2k8r2 64bit/Sever 2012 all using Outlook 2013 then uninstalling and using Outlook 2010 to resolve the issues. The windows machines where built on clean images on VMWARE ESXi with no virtual networking. I did not test vista or 8.0 for obvious reasons :)

This should be clear proof that it is Outlook 2013. If I can test this Microsoft should be able to easily reproduce the problem.

Thanks,

Phil

March 25th, 2015 9:39am

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