I have a single user in my company out of 120+ users that cannot use Outlook 2013, no matter what PC or what we do.

Hardware Acceleration is disabled,

Windows Aero disabled,

All MSCONFIG startup items removed,

Outlook /safe mode - opening the calendar still crashes Outlook,

Moved her mailbox to another mail database,

All drivers, Windows updates, firmware are at most recent version,

different PC same issue, issue follows the user and only this user,

This user can use Outlook 2010 without issue on the same PC Outlook 2013 freezes on,

I'm at a loss, I've tried everything, it seems like it's an Exchange / Mailbox issue, since it follows the user PC to PC, I've tried to run some maintenance on the mailbox, with no fix either... my last step, that I'm not looking forward to, is going to be to create a new mail-enabled AD objects for her, rename all her old stuff, and give her access to the old stuff from the new AD account.

Mailbox repair attempts:

New-MailboxRepairRequest -Mailbox user -CorruptionType ProvisionedFolder,SearchFolder,AggregateCounts,Folderview

Get-MailboxRepairRequest -Mailbox "User" | FL

Shows no corruption

Still no go

Any one have any other idea's before I go the drastic route?

We're running Exchange 2013 CU8

• Edited by JoeFri Wednesday, July 15, 2015 3:16 PM

Hi,

If the issue persists, we suggest you request customer to open a Premier Outlook case for this issue directly, as we need to collect the dump to analyze the issue, it's hard to determine the cause in this forum support.

Regards,

Melon Chen
TechNet Community Su

Is this a pay-for service?