Admin #1 reserved a room as ALL DAY.

Admin #2 reserved the same room for a window within that same day (say 1pm-3) - BUT- admin#2 didn't receive a message from Outlook that the room was unavailable(booked for the entire day) and the room was booked for admin#2's  time slot as well - a conflict between 2 teams occurred due to the room reservation failure.

Both admins use the Outlook 2013 client and I believe we have Exchange 2013( I am in the US and the email server is in India).

Is there anything I should check on the client side to see why this happened? Should I check for a specific Windows update that can correct this issue? Or, if this is something the Exchange support team should fix, please advise and will give them the details.

Thanks.

Look at the settings in Get-CalendarProcessing.

Thank you for your reply,  but I am not the Exchange admin and I wouldn't have access to execute the cmdlet.

I would ask your admin to help you, then.

Hi,

I understood admin 1 and 2 reserved the same room in that same day.

Does  the issue occur on OWA?

Please run the following command to check the calendar processing options for the resource mailbox Room A.

Get-CalendarProcessing -Identity "Room A" | Format-List

If you want to make the room mailbox can reject all out of policy requests and allow in-policy request automatically, we can do the following settings for resource mailbox calendar:

Set-Calendarprocessing -Identity "Room A" -AutomateProcessing AutoAccept -AllRequestOutOfPolicy $False -AllBookInPolicy $True -AllRequestInPolicy $False

For detailed information, please refer to the following link  :

https://technet.microsoft.com/en-us/library/dd335046(v=exchg.150).aspx   

Best Regards,

David

Regards,