Outlook 2013 autocomplete list not remembering personal contacts

Hello I have one user that is having issues with her outlook.

What happens is when you write an email and you type in the persons name from your contact list it should show a little auto complete windows down below the address box.

At first it was not remembering any names when outlook was closed and reopened. However the replacement of the Stream_Autocomplete_0_730043C95F546346BCFB90E4.dat file solved that.

However it will still not remember the names of anyone in your personal address book. It will pull names from the global list with no problems.

Things tried:

Changed the default address book from the global address book to the personal addressbook

deleted and recreated profile in mail32

Office repaired

office uninstall and re-install

Windows 7 reinstalled.

The computer is running windows 7 pro sp1 fully updated and joined to our domain. We have a hosted exchange account that outlook is connected to and everything is working there. It is only the autocomplete remembering that is not working.

Please help and let me know if there is anymore information you need.

I have used the following guides just to see if they had helped.

https://social.technet.microsoft.com/Forums/exchange/en-US/69d72432-4726-4e40-a71b-048033ee33a0/outlook-2010-stopped-retaining-address-autocomplete-data

http://webcache.googleusercontent.com/search?q=cache:kq68orHv9JEJ:https://support.office.com/en-sg/article/The-Auto-Complete-list-doesn-t-remember-names-or-email-addresses-19ba9a7d-e37a-4220-97c1-40499bc2f357+&cd=1&hl=en&ct=clnk&gl=ca

http://www.slipstick.com/outlook/contacts/contact-address-book-options-settings/

http://www.msoutlook.info/question/53

http://www.slipstick.com/outlook/contacts/outlook-contacts-suggested-contacts-autocomplete/

http://www.slipstick.com/outlook/email/understanding-address-autoresolution-autocomplete/

February 5th, 2015 2:04pm

"personal contacts"--do you mean the contacts in your contact folder but not in GAL?

Have you tried "outlook /cleanautocompletecache" s

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February 6th, 2015 11:17am

Yes to both questions

contacts would be under the my contacts tree and under the contacts folder.

February 6th, 2015 12:56pm

Hi,

We may try to delete or rename the whole RoamCache folder under %LOCALAPPDATA%\Microsoft\Outlook to see the result. Since you are using an Exchange account, we first need to switch to online Exchange mode before deleting the RoamCache folder, and then switch back to cached Exchange mode after restarting Outlook. This step ensures the cache is cleared from the mailbox as well as the local OST file.

Regards,

Steve Fan

Forum Support

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February 8th, 2015 9:14pm

Hi
As per the information and details provided by you, Outlook 2013 auto complete list not remembering personal contacts, please follow these steps: -

The Auto-Complete list is a feature which displays suggestions for names and email address as you start to type them. These suggestions are possible matches from a list of names and email address from the email messages that you have sent.

If names and email address that you enter are not saved to Auto-complete list, do the following: -

1. Prepare Outlook to run without Cached Exchange Mode.
Click the File tab, then click Account Settings.
Click Account Settings.
Click your Microsoft Exchange Server account, and then click Change.
Clear the Use Cached Exchange Mode check box, click Next, and then click Finish.
On the Account Settings dialog box, click Close.

2. Exit Outlook.

3. Open the %LOCALAPPDATA%\Microsoft\Outlook folder.
Click Start and then enter %LOCALAPPDATA%\Microsoft\Outlook in the Search program and files or Start Search box, you can also copy and paste the location into a Windows Explorer address bar.

4. Right-click the RoamCache folder, click Rename. And change the folder name to old_RoamCache.

5. Start Outlook.

6. Turn on Cached Exchage Mode.
Click the File tab, and then click Account Settings.
Click Account Settings.
Click your Microsoft Exchange Server account, and then click Change.
Select the Use Cached Exchange Mode check box, click Next and then click Finish.
On the Account Settings dialog box, click Close.

7. Exit and then restart Outlook.

Note: - Names or email addresses that are entered in the TO, Cc, or BCC boxes should be remembered after each message is sent. Those names and address are available as a suggestion the next time that you compose a message.

I hope this information will be helpful for you.

Thanks and regards
Shweta@G 

February 9th, 2015 1:19am

Hi
As per the information and details provided by you, Outlook 2013 auto complete list not remembering personal contacts, please follow these steps: -

The Auto-Complete list is a feature which displays suggestions for names and email address as you start to type them. These suggestions are possible matches from a list of names and email address from the email messages that you have sent.

If names and email address that you enter are not saved to Auto-complete list, do the following: -

1. Prepare Outlook to run without Cached Exchange Mode.
Click the File tab, then click Account Settings.
Click Account Settings.
Click your Microsoft Exchange Server account, and then click Change.
Clear the Use Cached Exchange Mode check box, click Next, and then click Finish.
On the Account Settings dialog box, click Close.

2. Exit Outlook.

3. Open the %LOCALAPPDATA%\Microsoft\Outlook folder.
Click Start and then enter %LOCALAPPDATA%\Microsoft\Outlook in the Search program and files or Start Search box, you can also copy and paste the location into a Windows Explorer address bar.

4. Right-click the RoamCache folder, click Rename. And change the folder name to old_RoamCache.

5. Start Outlook.

6. Turn on Cached Exchage Mode.
Click the File tab, and then click Account Settings.
Click Account Settings.
Click your Microsoft Exchange Server account, and then click Change.
Select the Use Cached Exchange Mode check box, click Next and then click Finish.
On the Account Settings dialog box, click Close.

7. Exit and then restart Outlook.

Note: - Names or email addresses that are entered in the TO, Cc, or BCC boxes should be remembered after each message is sent. Those names and address are available as a suggestion the next time that you compose a message.

I hope this information will be helpful for you.

Thanks and regards
Shweta@G 

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February 9th, 2015 9:17am

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance. 

Best Regards,

Steve Fan

Forum Support

February 11th, 2015 8:40pm
sorry, user has been sick so I have not been able to see if the problem has been resolved I will let you know tomorrow.
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February 12th, 2015 3:30pm

Hi,

Any update?

Regards,

Melon Chen

Forum Support

February 15th, 2015 10:07pm

Hi,

I'm marking the reply as answer as there has been no update for a couple of days.

If you come back to find it doesn't work for you, please reply to us and unmark the answer.

Regards,

Melon Chen

Forum Support

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February 18th, 2015 9:32pm

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