I've upgraded to Office 2013 32bit version on a Windows 7 64 but computer.  I have an exchange account on Exchange 2010. 

I can't see any mail in my inbox.

I can see everything in all of my subfolders and if I filter my email in my inbox to show emails sent to me or cc'd to me I can see emails.  But unless I have the filter turned on I get the message "We didn't find anything to show here." 

I originally installed 2013 as an upgrade.  Then uninstalled it and completely removed all Office 2010 components from my computer.  Then removed my exchange account and reinstalled as a clean install.  Then I installed all of the updates. Still nada.

I have not found any advanced filtering.

I saw one other thread on this topic in a locked thread.  Is anyone else experiencing this?  Is there anything else I can try?

thanks,

Jody McCasland

Hi, this article may help:
http://support.microsoft.com/kb/2733062

I'm sorry. I should have mentioned.  I am online mode.  We don't use cached exchange mode. 

Since I posted I redownloaded and recreated and reinstalled.  Still no inbox items.

it sounds like you have a filter applied, maybe as a setting within the view you have on your inbox folder?

http://office.microsoft.com/en-au/outlook-help/view-settings-is-under-view-current-view-HT102769168.aspx?CTT=1

However, I just turned off my message preview and all of the mail in my box showed up.

Weird.

thank you for your help.

• Marked as answer by Tony Chen CHNMicrosoft contingent staff, Moderator Monday, February 25, 2013 7:40 AM

I checked my advanced view settings.  It says the filter is off.  Just to be sure I reset the view and still see nothing in my inbox. :(

However, I just turned off my message preview and all of the mail in my box showed up.

Weird.

thank you for your help.

I would just like to mention that the exact same thing happened to me as well.

I was using outlook 2013 with a 2007 exchange server. 

When we migrated over to exchange 2010 all of my inbox emails would not show up.

I turned off message preview and they all came back.

Weird is right :)

Exactly teh same thing..if I put just "a" in filter, then I see all..othervise nothing. It is obviousply a bug.

can someone help? Maybe Microsoft can do patch?

regards, Bojan

Exactly teh same thing..if I put just "a" in filter, then I see all..othervise nothing. It is obviousply a bug.

can someone help? Maybe Microsoft can do patch?

regards, Bojan

Have you turned off your message preview?

file > option > search

change it to current folder this fixed it for a site i was working on

THANK YOU Jody!

Must be a bug indeed.

Still frustrating as you cannot use 'Message Preview' with Online (not cached) mode. I had to switch my VDI users to Online mode because of issues with the PST files and folder redirection. Will use GPO to disable 'AutoPreview' for all VDI sessions.

BTW I did try Yrthilian's search option suggestion and it didn't help in my case.

Office 2013 with Exchange 2010.

JP

I also found that under Folder -> IMAP Folders Subscribed tab, uncheck the box that states "When Displaying Hierarchy in Outlook, show only subscribed folders." once you uncheck that box, you will see all the emails in the root of your email folders... if not you don't see anything.

One of my clients was experiencing the same thing on their computer.  Unsubscribing and re-subscribing to the IMAP folders fixed it for me. 

On the left column, where all of your e-mail addresses and folders show up, if you right-click one of the parent e-mail addresses and left-click "IMAP Folders," left-click the "Query" button.  Under the heading "Folders," you'll probably see at least five folders (more if you've created custom folders):

1. Inbox
2. Inbox.Drafts
3. Inbox.Sent
4. Inbox.Junk
5. Inbox.Trash

Left-click one of the folders, and then left-click the "Unsubscribe" button.  You must do this to ALL of the subscribed folders.  Once you've unsubscribed from ALL of the folders you were previously subscribed to, left-click the "Apply" button.  Then, you left-click one of the folders, and left-click the "Subscribe" button -- again, making sure to do this with ALL of the folders you were subscribed to.  Then left-click "OK" or "Apply," and watch your inbox re-populate.

Microsoft, thanks for the buggy software.  It keeps me in business.  Keep up the good work.

Woohoo that fixed my issue!!  Much appreciated

This worked for me. Must be a compatibility issue between Exchange 2010 and O2013.

This answer fixed my IMAP folder issue. Thanks for finding this buried setting that must be changed for us with typical online email servers.  :-) You saved me from certain disaster!

This too resolved my issue. Same scenario. Exchange 2010 mailbox in Online Mode in Outlook 2013 Professional Plus. Turning off Message Preview made all the email appear in Outlook 2013. Fully updated all Office 2013 patches, issue still ocurrs. Microsoft, are you aware of this issue? Is there a fix in the works or a KB you can point us to for resolution?

• Edited by cmcclellan Wednesday, March 26, 2014 10:34 PM updated details

My scenario:

* Outlook 2013 in Cached mode (12 months of email on the slider)

My mail was older than 12 months, so it wasn't cached.  And, furthermore, a "Click here to view more on Microsoft Exchange" link was not being shown.  I fixed it by following the instructions in KB 2898376, where I set it to Download Full Items (vs just headers):

http://support.microsoft.com/kb/2898376

-rp

I upgraded my laptop Operating System from 32-bit to 64-bit (Windows 7 Professional) and upgraded my MS-Office from 2003 to 2013.  I experienced the same problem - I could not see my IMAP account inbox contents. I moved my IMAP folder contents to a local PST, then completely removed my email account from my host admin page. I thenn re-created my email account on my host admin page. I then re-created the account in MS-Outlook 2013 client. Still no joy. I then tried most recommendations in this forum. Then I found the solution described by Kelly_Grillo worked for me. Under Folder -> IMAP Folders Subscribed tab, I unchecked the box that states "When Displaying Hierarchy in Outlook, show only subscribed folders." Once I unchecked that box, I saw all the emails in the root of my email folders. Well done Kelly_Grillo.

Hi,

Thanks, yes I tried the same and all of the emails appeared. Really Weird !

This was driving me insane. I found the answer in another thread somewhere. For any folder giving you this trouble, go to the View -> Reset View and agree to the reset. Fixed. How it got broken is another question.

I've tried every one of these options and none of them helped.  I am using Outlook 2013 Pro Plus 32-bit connecting to a mailbox on Exchange 2010 SP3 within the same network.  The OWA works just fine and another system running Outlook 2013 Pro Plus 64-bit does not experience the problem while accessing the same mailbox.  Could it be a 32-bit issue?

Brian

I don't believe that the problem is anything anyone is discussing here. I get this message constantly in many of my Outlook 2013 folders and then I come back 30 seconds later and the stuff is there. The problem is bloat. I keep applying upgrades and with every passing week Windows 7 keeps getting slower and slower and more and more bloated, although I must say that with Outlook 2013 I noticed this problem as soon as I installed it, so Outlook 2013 seems to come with the bloat built in.

Windows is now getting to the point where it can take 30 seconds for a context menu to come up when I right-click on a folder, and this is on multiple machines so it's not just some peculiar thing. I'm looking at new desktop machines and quite honestly I'm not considering any machine that's under $2500. Any i3 processor machine is already toast. The i5 will be out of gas soon at this rate. My minimum configuration just to run Windows at all without continuous frustration: fastest SSD main drive you can possibly afford (use standard drives for high-capacity extra storage), Xeon or i7 processor with 6 cores, 32GB of the fastest DDR4 memory you can afford (making sure the mainboard will handle much faster clock speeds than the stuff you're buying today). Everything else will be pretty much at a standstill soon.