Hi
As per the information and details provided by you, Outlook 2013 free/busy cannot retrieve information, please follow these steps: -
- The user has never logged in
Before any free/busy information is available, the user must have at least a calendar. A calendar will not be created until a user logs into their account.
- The option to publish at some location has been enabled in Calendar options
In all Outlook versions, the option to publish free/busy information must be unchecked. By default, this option is already unchecked.
This option is located under
Tools > Options > Preferences > Calendar Options > Free/busy Options.
- Outlook is using cached browser information
Outlook Free/busy user HTTP, and therefore borrows information cached by Internet Explorer. It is required to clear the offline cache. This is located under
Tools > Internet Options > General. In the Temporary Internet Files section, choose the
Delete files button.
- Internet Explorer settings is not correct
AN Internet Explorer setting may prevent the .ics file from downloading via HTTPS. In Internet Exporer on the Outlook computer, go to
Tools > Internet Options > Advanced. In the Security section, the checkbox for Do not save encrypted pages to disk should be unchecked.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G