The CEO of one of our clients has 2 workstations we'll call them Old and New Dells.

He'd RDP into his new Dell and Outlook will not connect to Exchange and eventually stops responding. His old Dell work just fine.

We restarted the new Dell and the problem persists. I tried pinging the Exchange server and don't get a response. I ping the other servers in the network and I get responses from all of them. On the new Dell I tried going OWA and the website failed to load.

The old Dell has no such issues. Not sure what's going on and could use some guidance. I tried disabling the firewall and that didn't work. It looks like it's only affecting his new Dell, I have not heard of any other users reporting problems. Any ideas?

Hi,

Since you can't ping the Exchange server, it's more likely a server side issue. This forum is for general questions and feedback related to Office client side issues, it's better to post your question to the Exchange server forum to get further assistance:

https://social.technet.microsoft.com/Forums/office/en-US/home?category=exchangeserver

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

Steve Fan
TechNet Community Support

The issue was DHCP was being handled by the router and not the server. DHCP role was setup on the server which resolved the DNS issues when connecting through VPN.

Users can not connect through VPN and dial into workstations using FQDN or pc Name.

• Marked as answer by 3s1k 11 hours 9 minutes ago