Hi,

 

I have a problem with a custom form that crashes Outlook every time I reply with it

 

Here are the steps that I have done:

 

On the Developer tab, I created a new form.

I chose the standard model "Message" (message class IPM.Note).

In the designer I deleted the message field and added my form fields.

I have published the form as "Request".

Still on the same form, on the tab (Actions) I changed the action "Answer" by choosing my new form "Request"

Again, I published my new form.

I performed my new form, filled the fields and sent it to my e-mail address.

I have received and fully consulted. Everything worked fine.

I wanted to test the answer by clicking the "Reply" button and have completed the form.

When I clicked on "Send" Outlook crashed and displayed a window "Outlook has encountered a problem" with a button "Restart Outlook."

No other message.

Anyone have an idea on what I did wrong?

Thanks a lot in advance.

Raynald

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Hi Raynald,

Have you tried clean up Outlook's form cache? If not, please have a try and then test the issue again:

1. Click File > Options > Advanced.

2. Scroll down to the Developers section, click Custom Forms button.

3. Click Manage Forms button.

4. Click Clear Cache button.

5. Restart Outlook.

Hope this helps.

Regards,

Steve Fan
TechNet Community Support

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