Outlook 2013 (Office 365) does not connect to accounts without toggling Work Offline

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I originally posted this in Office 365 / Office Applications but the MFST Support could only suggest running sfc/scannow (which on the reference page says it's for Vista, Win 7 and 8 and 8.1. Win 10 is not mentioned so I don't know why that was suggested. Also suggested running Repair which seems a little pointless as Outlook 2013 itself is working fine. The Support guy then suggested to post here which I now do:

A couple of weeks ago, I upgraded from Outlook 2010 (standalone) to Outlook 2013 by upgrading my Office 365 subscription and downloading Office 2013.

As well as my work @domain.co.uk I also have a couple of personal accounts which use online Outlook.com to manage the email on those POP3 accounts and present them within my normal desktop Outlook. Been doing this for years (since Outlook 2007 IIRC).

Last week, I accepted the upgrade to Windows 10 (from my existing Win 7 Pro). Been mostly OK. But one of the niggles is that now, my personal Outlook accounts no longer connect to the Outlook server automatically like they have done for years.

When I startup Outlook 2013 on the desktop, it connects (as before) to the Exchange server for the work @domain.co.uk but the two Outlook.com accounts say Disconnected and do not collect email. I need to click the Work Offline button to take them offline (the status at the bottom changes from Disconnected to Offline) and then click it again - upon which both accounts connect and download waiting emails.

This behaviour is in Outlook 2013 as obtained through my Office 365 subscription but has only started after upgrading to Windows 10 - so I'm not sure where to post this. Starting in Office 364 / Office Applications is at least logical.

How can I get these accounts back to the behaviour they always used to have - that is, connecting automatically when desktop Outlook is started?

August 23rd, 2015 6:26am

Hi,

Please run sfc /scannow from an elevated Command Prompt and reboot your computer afterwards;

  1. Right click on the Start button of Windows and choose: Command Prompt (Admin).
    • If you dont see this, instead choose: Windows PowerShell (Admin)
  2. Behind the prompt type: sfc /scannow
    (note the space in the command)
  3. Wait until the process completes.
  4. Restart your computer.

The method above has helped with some Outlook issues since the upgrade to Windows 10.

Have you tried a new Outlook Profile to setup the account? Please try it if the issue persists.

Regards,

Melon Chen
TechNet Community Su

Free Windows Admin Tool Kit Click here and download it now
August 23rd, 2015 10:28pm

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