Outlook 2013: Your Automatic Reply Settings Cannot Be Displayed Because The Server Is Unavailable

When I configure the Outlook profile manually then receive warning "Your Automatic Reply Settings Cannot Be Displayed Because The Server Is Unavailable" when clicking "Automatic Replies (Out of Office)".

However if I use Autodiscover to configure the Outlook profile the above does not occur and "Automatic Replies (Out of Office)" works fine.

Client: Outlook 2013 Click-to-Run version 15.0.4551.1011 on Windows 7 Pro SP1.

Server: Exchange 2007 SP3 on Windows SBS 2008 SP2.

December 23rd, 2013 3:53pm

Hi,

First of all, please make sure you have installed this Outlook 2013 hotfix package (December 10, 2013):

http://support.microsoft.com/kb/2825652/en-us

It may fix the issue.

If the hotfix doesn't help, please note, this problem can occur after your primary SMTP address changes. The problem occurs because your previous primary SMTP address is cached in the Windows registry under your Outlook profile and this information does not get refreshed for 24-48 hours after the SMTP address change.

So please make sure you have configured smtp address correctly, or, we can find some workarounds from the link below:

http://support.microsoft.com/kb/2693800/en-us

Regards,

Melon Chen
TechNet Community Support

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December 24th, 2013 2:42am

Does that hotfix apply to the Click-to-Run version of Office 2013?

I've just tested and the same issue occurs with MSI based installation of Office 2013.

There have been no changes to SMTP aliases.
  • Edited by DLP_81 Tuesday, December 24, 2013 9:31 AM
December 24th, 2013 9:23am

Hotfixes don't apply to click-to-run versions of Office 2013.
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December 24th, 2013 12:33pm

Hi,I realize this thread is super old, but for those who is still looking for a solution to this super annoying issue, before you do any major steps, like re-installing Office apps, you can simply try repairing your outlook account (under account settings) - it helped me... after of course making sure my Office is up-to-date.

cheers,

August 17th, 2015 12:27pm

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