Outlook 2013, Conversation View not showing Sent Messages

Hello,

I just switched from Office 2010 to 2013, and one thing that I noticed is that when I use Conversation View in Outlook, I cannot see any messages from other folders (I'm especially interested on seeing the Sent Messages), even when the option "Show Messages from Other Folders" is selected.

I never had this problem with Outlook 2010, and I have been looking around at additional options, but without luck.

Is there something that I'm missing?

Thanks in advance.

June 4th, 2013 4:06pm

On the View tab, in the Conversations group, check this:

Thanks.

Tony Chen
TechNet Community Support


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June 5th, 2013 8:19am

On the View tab, in the Conversations group, check this:

Thanks.

Tony Chen
TechNet Community Support


June 5th, 2013 8:19am

ok it appears I do not have the "Show Messages from Other Folders" as an option.  

When I click on Conversation settings I get:

-Show Senders Above the subject

-Always Expand Selected Conversation

-Use Classic Indented View

How do I enable "Show Messages from Other Folders" ??

****UPDATE - issue resolved


I have resolved the issue and was able to get the "show messages from other folders to appear"

I needed to enabled "Cached Exchange Mode"  -- It appears that this option needs to be enabled for many of Outlook 2013 options to work properly.


  • Edited by ShawnRo Wednesday, June 26, 2013 2:54 AM edited text
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June 26th, 2013 2:26am

ok it appears I do not have the "Show Messages from Other Folders" as an option.  

When I click on Conversation settings I get:

-Show Senders Above the subject

-Always Expand Selected Conversation

-Use Classic Indented View

How do I enable "Show Messages from Other Folders" ??

****UPDATE - issue resolved


I have resolved the issue and was able to get the "show messages from other folders to appear"

I needed to enabled "Cached Exchange Mode"  -- It appears that this option needs to be enabled for many of Outlook 2013 options to work properly.


  • Edited by ShawnRo Wednesday, June 26, 2013 2:54 AM edited text
June 26th, 2013 2:26am

Could you help? I'm using @live.com email account.

I have the option "Show Messages from Other Folders" selected but only new email conversation showing my sent mail (starting from the time I install Outlook 2013). All other email thread before that time don't show sent email. I have tested this once last month, and today is my 2nd time on a fresh install of Windows 7 and Office 2013.

I also tried fresh install of Outlook 2010 on another PC, it's working correctly, all conversation thread old and new show my sent email.

  • Edited by chuong2011 Friday, January 17, 2014 4:47 AM
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January 17th, 2014 4:45am

Could you help? I'm using @live.com email account.

I have the option "Show Messages from Other Folders" selected but only new email conversation showing my sent mail (starting from the time I install Outlook 2013). All other email thread before that time don't show sent email. I have tested this once last month, and today is my 2nd time on a fresh install of Windows 7 and Office 2013.

I also tried fresh install of Outlook 2010 on another PC, it's working correctly, all conversation thread old and new show my sent email.

  • Edited by chuong2011 Friday, January 17, 2014 4:47 AM
January 17th, 2014 4:45am

I have the exact same problem.

Trying to enable "Cached Exchange Mode" did not help

Any solution/fix?

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February 20th, 2014 12:13pm

bump
March 30th, 2014 11:48pm

Try:

File, Options, Mail - check "Enable preview for Rights protected emails"

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April 7th, 2014 8:29pm

Still not showing sent mail in inbox conversation. Thanks though.
April 16th, 2014 5:35pm

My Outlook 2013 already set to Show Messages from Other Folders and Use Cached Exchange Mode.  When it stops showing sent messages I close Outlook and reopen and they show again.  This has happened multiple times in the few weeks I have been using Outlook 2013.
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April 13th, 2015 11:15am

There we go! That worked for me! Thanks.
June 8th, 2015 12:36pm

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