I recently have several users complaining they can no longer use Outlook (2010) from home. They open Outlook and it tries to load profile but fails after a few minutes. If you click retry it may or may not connect.  Most users don't bother and switch to OWA.   I normally VPN in so I never noticed.  However, when I do not VPN in it does not work for me either.  Outlook Anywhere is configured and had been working for years. I ran every test imaginable (ex.https://www.testexchangeconnectivity.com/) and each test succeeds.  On my laptop, with Outlook connected while connected via VPN, I can disconnect VPN and Outlook will reconnect.   I have another "old" windows 7 laptop with Outlook 2010 at home and it works fine.  So it is not consistent.  How do I go about troubleshooting this?  thanks in adv

Hi,

Can you confirm the version of Outlook you are using? The subject line says you're using Outlook 2012, but then you go on to mention that you're using Outlook 2010.

Regards,

Cameron