Outlook 2010 will not open Excel attachments

When opening Excel attachments in Outlook 2010 (32 bit), Excel launches, but the file does not open, just a grey background.  We have tried the following:

- Disable all Add-ins (both in Outlook and Excel)

- Deleted all files from Outlook Secure Cache

- Disabled DDE

- Full remove and re-install

- Re-associated file types (.xls and .xlsx)

- Run ad Administrator and removed all COM Add-Ins

- Confirmed the following:HKEY_CLASSES_ROOT\Excel.Sheet.8\shell\Open\command

Specifically, Excel 2010 use (Default) Value Data:   "C:\Program Files\Microsoft Office\Office14\EXCEL.EXE" /dde

At this point I am out of solutions and find myself re-reading articles I have already seen.  I am about to buy a support incident, but wanted to exhaust all options here first.

Any suggestions are appreciated.


  • Edited by Admin Paul 17 hours 19 minutes ago spelling
July 23rd, 2015 10:01am

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