I have Outlook 2010 and I'm using Mediacom as my ISP. If I'm home and using a mediacom modem I have no problems with connecting and using Outlook. But when I'm away I cannot connect to the Mediacom server. I used to use POP3 account but Mediacom second level told me to use IMAP account. Once again I'm away and again I cannot connect to their server and Outlook does not work. Supposedly I should get another call from their second level support but it took 6 weeks the last time.

I can sign on to Mediacom's web mail and I can get email via web mail but I can't use Outlook. The message says I cannot connect to their server. DAH!!!

Their first level said that it is an Outlook problem. They have no clue. But, maybe their is an issue with Outlook.

This problem started about 2 months ago when I believe they made some changes to their server as I was told by their 2nd level support.

Help please

I forgot to mention that I'm using windows 7 and I've been using this laptop and software for at least 4 years with no Outlook issues.

Thanks

I have Outlook 2010 and I'm using Mediacom as my ISP. If I'm home and using a mediacom modem I have no problems with connecting and using Outlook. But when I'm away I cannot connect to the Mediacom server.

Which part of your email account are you unable to connect with - the "incoming" (POP or Imap) or "outgoing" (SMTP) server? Not unusual for ISPs to block access to their SMTP server from outside their own network. In those cases, you would need to configure the SMTP server to authenticate using whatever settings are applicable to where you are.