Outlook 2010 users can't access out of office
We have an Exchange Server 2007. I have added two users on our network with Windows 7 computer running Outlook 2010, and neither is able to access Out of Office Assistant from the desktop. Both computers get an error message saying the
server is unavailable, please try again later. They can access Out of Office from the internet, and from Outlook 2003 on another computer, but not from Outlook 2010 on the new computer. Both are connected to the server and receiving incoming
emails. Out of Office is apparently the only thing not working. Is there something that needs to be changed on the server?
February 3rd, 2011 2:46pm
have you configured the availibility Service on Exchange?
Please start outlook press ctrl and right click the outlook icon left beside your clock in taksbar. Then you choose test autoconiguration.
enter your mailaddress and press test. After this the program detects your server serrvices providing different Information such as Out Off Office, Offline Adressbook, etc.
I think that your client ist posssible to detexct the out off office paramter.
Please confirm this then we go further.
regards Thomas Paetzold visit my blog on: http://sus42.wordpress.com
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February 3rd, 2011 3:36pm
I ran Test Email Autoconfigration and the result was "Autoconfiguration was unable to determine your settings!" What should I try next?
Thank you,
Linda
February 3rd, 2011 5:23pm
is the Autodiscover Service record saved in the DNS?
The Service record looks like
_autodiscover._tcp.<your domainname> Port 443 Servername of your Exchange Server.
After this is done. You schould try the testexchangeconnectivity Website again.
regards Thomas Paetzold visit my blog on: http://sus42.wordpress.com
Free Windows Admin Tool Kit Click here and download it now
February 6th, 2011 8:40am
Can you post the xml log from those failures?
If these are domain-joined workstations, then they should be able to obtain their autodiscovery URLs from AD.
February 6th, 2011 9:04am
Thomas,
How do I find the Autodiscover Service record in the DNS? I am not familiar with this.
Thanks,
Linda
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February 7th, 2011 10:57am
Andy,
This is the xml file from the user's computer, after trying to access Out of Office. Is this the file you mean?
<?xml version="1.0"
?>
-
<wundbar>
<initMail>1</initMail>
<initShortcuts>1</initShortcuts>
<version>144760</version>
<dataversion>1202</dataversion>
-
<stores>
-
<storeblock>
<eidstore>0000000038A1BB1005E5101AA1BB08002B2A56C20000454D534D44422E444C4C00000000000000001B55FA20AA6611CD9BC800AA002FC45A0C0000004D434D41494C002F6F3D4A6F73616D2F6F753D45786368616E67652041646D696E6973747261746976652047726F7570202846594449424F484632335350444C54292F636E3D526563697069656E74732F636E3D42446562656C6C6F00</eidstore>
<storeid>0</storeid>
<crawledIn12>1</crawledIn12>
</storeblock>
-
<storeblock>
<eidstore>0000000038A1BB1005E5101AA1BB08002B2A56C20000454D534D44422E444C4C00000000000000001C830210AA6611CD9BC800AA002FC45A060000004D434D41494C002F6F3D4A6F73616D2F6F753D45786368616E67652041646D696E6973747261746976652047726F7570202846594449424F484632335350444C54292F636E3D526563697069656E74732F636E3D42446562656C6C6F00</eidstore>
<storeid>1</storeid>
<crawledIn12>1</crawledIn12>
</storeblock>
</stores>
-
<userdefined>
-
<linkgroup name="Shortcuts"
clsid="3EE0EC8D70C7F740B6B1A9425C7EB225">
-
<wdLnk>
<ltype>shortcut</ltype>
<storeid>0</storeid>
<icondata
/>
<reckey>B523A5B52AC18E4CA762FE1AB0A3F5B2</reckey>
<eid>0000000038A1BB1005E5101AA1BB08002B2A56C20000454D534D44422E444C4C00000000000000001B55FA20AA6611CD9BC800AA002FC45A0C0000004D434D41494C002F6F3D4A6F73616D2F6F753D45786368616E67652041646D696E6973747261746976652047726F7570202846594449424F484632335350444C54292F636E3D526563697069656E74732F636E3D42446562656C6C6F00</eid>
<clsid>0078060000000000C000000000000046</clsid>
<rootfold>1</rootfold>
<name>Outlook Today</name>
<lId>B3312CED5E7FD64AA0DA609A72B6E633</lId>
<userdefname>1</userdefname>
</wdLnk>
-
<wdLnk>
<ltype>shortcut</ltype>
<icondata
/>
<reckey
/>
<eid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eid>
<clsid>86F0060000000000C000000000000046</clsid>
<name>Microsoft Office Online</name>
<lId>5542296F66862244931F7FC4EBF9D29F</lId>
<webfolder>1</webfolder>
<userdefname>1</userdefname>
</wdLnk>
</linkgroup>
</userdefined>
</wundbar>
February 7th, 2011 11:12am
If you can get availability and out of office externally likely you have configured the proper DNS records. You need to check to see whether you have an external A DNS record for autodiscover.yoursmtpdomain.com or a srv record for autodiscover. You
can perform the following.
from command prompt see if these resolve to your CAS servers. Run the commands when you're not connected to your internal network so it can query public DNS servers.
nslookup autodiscover.simplexity.com
nslookup nslookup -type=srv _autodiscover._tcp.yoursmtpdomain.com
For internal your serviceBindingInformation may be incorrect or you have cert issues.
Get-ClientAccessServer |fl AutoDiscoverServiceInternalUri
The best is to run the email autoconfig like you did and post the xml output to this list so we can pinpoint where autodiscover is failing.
James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
Free Windows Admin Tool Kit Click here and download it now
February 7th, 2011 11:16am
This is the xml file after doing the test autoconfig. I did print screens of the log on the screen, but I don't know how to attach or paste them here.
<?xml version="1.0"
?>
-
<wundbar>
<initMail>1</initMail>
<initShortcuts>1</initShortcuts>
<version>144760</version>
<dataversion>1202</dataversion>
-
<stores>
-
<storeblock>
<eidstore>0000000038A1BB1005E5101AA1BB08002B2A56C20000454D534D44422E444C4C00000000000000001B55FA20AA6611CD9BC800AA002FC45A0C0000004D434D41494C002F6F3D4A6F73616D2F6F753D45786368616E67652041646D696E6973747261746976652047726F7570202846594449424F484632335350444C54292F636E3D526563697069656E74732F636E3D42446562656C6C6F00</eidstore>
<storeid>0</storeid>
<crawledIn12>1</crawledIn12>
</storeblock>
-
<storeblock>
<eidstore>0000000038A1BB1005E5101AA1BB08002B2A56C20000454D534D44422E444C4C00000000000000001C830210AA6611CD9BC800AA002FC45A060000004D434D41494C002F6F3D4A6F73616D2F6F753D45786368616E67652041646D696E6973747261746976652047726F7570202846594449424F484632335350444C54292F636E3D526563697069656E74732F636E3D42446562656C6C6F00</eidstore>
<storeid>1</storeid>
<crawledIn12>1</crawledIn12>
</storeblock>
</stores>
-
<userdefined>
-
<linkgroup name="Shortcuts"
clsid="3EE0EC8D70C7F740B6B1A9425C7EB225">
-
<wdLnk>
<ltype>shortcut</ltype>
<storeid>0</storeid>
<icondata
/>
<reckey>B523A5B52AC18E4CA762FE1AB0A3F5B2</reckey>
<eid>0000000038A1BB1005E5101AA1BB08002B2A56C20000454D534D44422E444C4C00000000000000001B55FA20AA6611CD9BC800AA002FC45A0C0000004D434D41494C002F6F3D4A6F73616D2F6F753D45786368616E67652041646D696E6973747261746976652047726F7570202846594449424F484632335350444C54292F636E3D526563697069656E74732F636E3D42446562656C6C6F00</eid>
<clsid>0078060000000000C000000000000046</clsid>
<rootfold>1</rootfold>
<name>Outlook Today</name>
<lId>3AA3B1CD36588C4D878D1C73C6ACA3D8</lId>
<userdefname>1</userdefname>
</wdLnk>
-
<wdLnk>
<ltype>shortcut</ltype>
<icondata
/>
<reckey
/>
<eid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eid>
<clsid>86F0060000000000C000000000000046</clsid>
<name>Microsoft Office Online</name>
<lId>5542296F66862244931F7FC4EBF9D29F</lId>
<webfolder>1</webfolder>
<userdefname>1</userdefname>
</wdLnk>
</linkgroup>
</userdefined>
</wundbar>
February 7th, 2011 12:12pm
That xml output isn't providing what we're looking for. Can you post the output from the log tab.James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
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February 7th, 2011 12:51pm
How do I do that. I copied print screens into a file, but I don't know how to add an attachment here. When I tried to paste in the print screens in this window, they don't seem to appear.
February 7th, 2011 1:01pm
Just run the autodiscover test from
https://testexchangeconnectivity.com and copy\paste the results. It won't get the internal value AutodiscoverInternalURI but let's just start with what you have configured via DNS first. James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
Free Windows Admin Tool Kit Click here and download it now
February 7th, 2011 1:50pm
I went to https://testexchangeconnectivity.com. There were several choices, and I selected Outlook Autodiscover. This is the result:
ExRCA is attempting to test Autodiscover for
bdebello@josam.com.
Testing Autodiscover failed.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service couldn't be contacted successfully by any method.
Test Steps
Attempting to test potential Autodiscover URL
https://josam.com/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name josam.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 12.33.172.2
Testing TCP port 443 on host josam.com to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
Tell me more about this issue and how to resolve it
Additional Details
A network error occurred while communicating with the remote host.
Exception details:
Message: No connection could be made because the target machine actively refused it 12.33.172.2:443
Type: System.Net.Sockets.SocketException
Stack trace:
at System.Net.Sockets.TcpClient.Connect(String hostname, Int32 port)
at Microsoft.Exchange.Tools.ExRca.Tests.TcpPortTest.PerformTestReally()
Attempting to test potential Autodiscover URL
https://autodiscover.josam.com/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name autodiscover.josam.com in DNS.
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.josam.com couldn't be resolved in DNS Exception details:
Message: The requested name is valid, but no data of the requested type was found
Type: System.Net.Sockets.SocketException
Stack trace:
at System.Net.Dns.GetAddrInfo(String name)
at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)
at Microsoft.Exchange.Tools.ExRca.Tests.ResolveHostTest.PerformTestReally()
.
Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Test Steps
Attempting to resolve the host name autodiscover.josam.com in DNS.
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.josam.com couldn't be resolved in DNS Exception details:
Message: The requested name is valid, but no data of the requested type was found
Type: System.Net.Sockets.SocketException
Stack trace:
at System.Net.Dns.GetAddrInfo(String name)
at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)
at Microsoft.Exchange.Tools.ExRca.Tests.ResolveHostTest.PerformTestReally()
.
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.josam.com in DNS.
The Autodiscover SRV record wasn't found in DNS.
Tell me more about this issue and how to resolve it
February 7th, 2011 2:59pm
You don't have autodiscover set up externally. You need to create external DNS records for autodiscover.josam.com. Do you know off hand if your OWA SSL cert has more than one subject name?James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
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February 7th, 2011 3:10pm
No, I don't. How do I find out?
February 7th, 2011 3:19pm
So you have a public SSL cert installed on your Exchange CAS server?James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
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February 7th, 2011 3:42pm
An outside consultant set this up, and I'm only learning about the setup as issues arise. Can you tell me where to find out about the SSL cert, or do I need to contact the consultant to find out?
February 7th, 2011 3:45pm
There's multiple ways to check, the easiest for now is when you go to OWA webmail are you typing in
https://mail.company.com? or just http?
You can also log into your CAS server, launch powershell and type get-exchangecertificate |FL
You may have multiple certs so you need to find the one that has been issued by a third party.
Issuer: Should be third party
Services: IIS
Having the required certs is a pre-req for getting your autodiscover services working correctly.
Exchange 2007 Autodiscover and certificates
http://msexchangeteam.com/archive/2007/04/30/438249.aspx
James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
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February 7th, 2011 4:22pm
It's https
From inside the network the address is https://mcmail, from outside it's
https://mail1.josam.com
February 7th, 2011 5:00pm
Any suggestions, anyone?
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February 9th, 2011 2:07pm
Please verify that your AutoDiscoverServiceInternalUri is set to
https://mail.josam.com/autodiscover/autodiscover.xml
To check:
get-ClientAccessServer |fl AutoDiscoverServiceInternalUri
To set:
Set-ClientAccessServer -Identity CAS_Server_Name -AutodiscoverServiceInternalUri
https://mail.josam.com/autodiscover/autodiscover.xml
For external go ahead and create your srv record.
A new feature is available that enables Outlook 2007 to use DNS Service Location (SRV) records to locate the Exchange Autodiscover service
http://support.microsoft.com/kb/940881
James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
February 9th, 2011 2:16pm
Where do I type "get-Client..." ? Is this in Outlook?
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February 9th, 2011 3:22pm
That would be on your Exchange Client Access Server, launch Exchange powershell and enter
get-ClientAccessServer |fl AutoDiscoverServiceInternalUri
James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
February 9th, 2011 3:56pm
OK, thanks. I just went there and checked. It's set to
https://mcmail.josam.local/Autodiscover/Autodiscover.xml
Should I change it to mail.josam.com?
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February 9th, 2011 4:25pm
Not necessarily it depends on whether your SSL cert has more than one name. From your Exchange CAS server run command and post.
get-exchangecertificate |fl certificatedomain, status, issuer, servicesJames Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
February 9th, 2011 4:37pm
typo in command use
get-exchangecertificate |fl certificatedomains, status, issuer, services
James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
Free Windows Admin Tool Kit Click here and download it now
February 9th, 2011 4:38pm
CertificateDomains : {mcmail.josam.local}
Status : Valid
Issuer : CN=mcmail.josam.local
Services : UM
CertificateDomains : {mail1.josam.com,
www.mail1.josam.com}
Status : Valid
Issuer : SERIALNUMBER=07969287, CN=GO Daddy Secure Certification Authority, OU=http://certificates.godaddy.com/repository, 0="GoDaddy.com,
Inc.", L=Scottsdale, S=Arizona, C=US
Services : IIS
CertificateDomains : {mcmail, mcmail.josam.local}
Status : DateInvalid
Issuer : CN=mcmail
Services : IMAP, POP, UM, SMTP
February 9th, 2011 4:54pm
Your cert does not have autodiscover.josam.com. If you don't want to replace your SSL to include this name you must do the following.
Follow this doc below to update your autodiscover, ews, oab, um
Security warning when you start Outlook 2007 and then connect to a mailbox that is hosted on a server that is running Exchange Server 2007 or Exchange Server 2010: "The name of the security certificate is invalid or does not match the name of the site"
http://support.microsoft.com/kb/940726
Once complete create an SRV DNS record following doc below.
A new feature is available that enables Outlook 2007 to use DNS Service Location (SRV) records to locate the Exchange Autodiscover service
http://support.microsoft.com/kb/940881
James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
Free Windows Admin Tool Kit Click here and download it now
February 9th, 2011 5:19pm