Outlook 2010 was working well, I can send emails out but now I am not receiving emails in.  

• Changed type Jennifer ZhanModerator Monday, June 07, 2010 1:33 AM

Hi,

If you are using anti-virus software, try to disable it to see if outlook can receive emails normally.

Then I suggest you try to repair office by follow steps.

Click Start->Control Panel->Programs and Features, right click office 2010 and choose ''change'', select ''repair''.

If it still not work after repairing, you can try to create a new outlook profile to test this issue.

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click the Mail icon.
3. In the Mail Setup dialog box, click Show Profiles.
   
   If you want to be able to select a specific profile each time you start Outlook, click the General tab, click Prompt for a profile to be used, and then click Add.
4. In the New Profile dialog box, under Profile Name, type a descriptive name for the new profile, and then click OK.
5. In the E-mail Accounts dialog box, select Add a new e-mail account in the e-mail options, and then click Next.
6. Click the type of server that your e-mail account works with, and then click Next.
7. Complete all of the required fields, including those that are on the tabs that appear after you click More Settings.
8. When you finish providing the required information, click Finish.

• Marked as answer by Jennifer ZhanModerator Wednesday, June 09, 2010 3:18 AM
• Unmarked as answer by Jeff Feng -MSFTModerator Thursday, June 10, 2010 3:32 AM

Hi,

What type of server that your e-mail account works with?

If you are using POP3 or IMAP account, please configure Incoming mail server.

Click File->Info->Account Settings, locate your account and click change.... then click More Settings to configure Incoming mail server.

If you are using Exchange account, check if you use cached exchange mode. If not, enable it.

Click File->Info->Account Settings, locate your exchange account and click change....

Under server settings, check Use cached exchange mode.

You can check another setting to help resolve being able to send but not receive e-mail messages.

You can set up Outlook to check for new e-mail messages at intervals of one minute to 1,440 minutes (one day).

• On the Send/Receive menu, point to Send/Receive Groups, and then click Define Send/Receive Groups.
• Select the group that contains the e-mail account that you want to regularly check for messages.
• Under Setting for group "group name", select the Schedule an automatic send/receive every x minutes check box.
• Enter a number from 1 to 1440 in the minutes box.
• Click Close.
• On the Send/Receive menu, click Send/Receive All folders.

 

• Marked as answer by Jennifer ZhanModerator Thursday, June 24, 2010 8:31 AM

After many searches in various places, I stumbled into this solution to try.

Symptom = New Outlook 2010 has been set up and configured to use a POP3 web-based account.

Send works, but recieve does not.  (No emails showing up in the outlook inbox even though the web-based email acct shows new emails in the inbox.)

 

In Outlook...

File
Info
-select account
Account Settings
Account Settings
Change Folder
-Change from whatever it was to:
-Outlook Data File - Inbox

Close the dialog, click send/recieve and see if it works.

• Proposed as answer by JT2863 Wednesday, November 02, 2011 6:42 PM
• Marked as answer by David WoltersModerator Monday, March 19, 2012 3:04 PM

Thanks for the tip TomKn, I believe I've isolated the problem. When you try to rebuild (delete and add) a Mail Account in Outlook 2010, the Outlook Data File for the Inbox that's created is given a (1) at the end of the file name. So like TomKn said, when you check for the Outlook Data File, simply remove the (1) and the emails should start going to the correct inbox. When you're adding the mail account, double check to make sure the Inbox Data File is named what it should be, and there is no (1) or (2) or any other clutter that would misdirect it.

• Edited by JT2863 Wednesday, November 02, 2011 6:42 PM

This worked. Wonderful answer.  Thank you!

• Proposed as answer by RD1115 Monday, March 19, 2012 12:53 PM
• Unproposed as answer by RD1115 Monday, March 19, 2012 12:55 PM

I'm with Me1968, all of a sudden I'm not getting the emails in my Inbox, but they're on my server's site.  I can send, not receive. Configured correctly.

I followed TomKn's advice and did have a "(1)" after my email name, so removed that, however it didn't fix the problem.  Help please. 

I wondered if it was a Microsoft update that affected something since a large update happened one day ago.  I went to their website and downloaded all of the appropriate "Office\Outlook" updates I could just to make sure, since the "automatic" Microsoft updates only install "critical" fixes, restarted the PC to ensure they'd work, but nothing changed with the Inbox. 

• Edited by hawkeyefan99 Friday, July 13, 2012 9:34 PM

Same problem.  Running Windows 7 and recently installed Office 2010, copied my profile to Outlook 2010.  No problem with outgoing mail or connecting to the server (Comcast), POP 3, but the only way I can get my incoming mail is to have it forwarded from Comcast and 'keep a local copy'.  I'm going to try a new profile; if that doesn't work.............!

• Edited by jthelw Monday, August 06, 2012 4:05 AM

Hi all!  We had a similar issue that started 3 or 4 days ago, and we finally found a fix late last night.  It was most strange, however... logically doesn't make a whole lot of sense.

Please note we use POP3 not IMAP, because we prefer to store e-mails locally, and moving to IMAP is not an option for us, so we needed to find a solution desperately!

With our two users who use Outlook 2010, and also use i-devices, we were seeing e-mails sporadically failing to come to some of the devices, even when we had all devices set to not delete from the server.   

This seemed very sporadic, until we did some testing, and it then seemed as though Outlook 2010 was actually deleting e-mails from the server just PRIOR to downloading them, explaining why they weren't showing up in Outlook.  (And yes, we filtered several different ways to make sure they weren't hiding in some far distant corner of Outlook in an odd folder or something... they weren't, and messages were being deleted from server, even though we had outlook set not to).

Long story short, found this link in another forum... the ONLY one we've found with this information, that FIXED the problem.  If you have had no joy from the above, give this link a try, and CHANGE YOUR EMAIL PASSWORD.  You may also want to try the Outlook logging to see if you can see what is happening prior, or if you have a web host you wish to send the info to.

http://social.technet.microsoft.com/Forums/en-US/outlook/thread/35a9ca32-3579-458f-8f68-8e04e87d651d/

The seventh post in the above link, by Abdias Ruiz was the one which solved our problem, so read through that and give it a try.  We did exactly as explained, and I will recap here, in case the link above disappears in future.

1) If you have Outlook set to poll automatically, change this setting by selecting CTRL+ALT+S from the main Outlook window, and deselecting "schedule an automatic send receive every.." boxes.  This will allow you to control when you poll for e-mail.

2) Also, make sure you have Outlook 2010 set to not delete e-mails from the server.

2) Change your e-mail password with your service provider (we have an online facility to do this through the webmail interface, but however you change it, change it)  This will stop any of your devices or any other web services which might access your e-mail, from being able to do so.

3) Enter the new password only into your email setup for Outlook 2010... NOT on any other devices.  We will test outlook first, to make sure the problem is resolved.

4) Send an e-mail to the account whose password you've just changed, from some other account, and watch it come in through your web interface. Once you verify it made it to your mail server, you are ready to test outlook.

5) Click the send/receive button or press F9 (either will do the job) to poll for e-mails in Outlook 2010.  Then, verify you have received the test e-mail.

6) Refresh your webmail inbox, and verify that the e-mail you just received to Outlook is still there.

7) If the above all works smoothly, then enable another device (in our case it was an iPad) that accesses the account, by updating your e-mail account to the new password.  Run the above test again, refreshing your webmail to check that the item is still in the inbox, each time it is received to another device.  

8) Continue to enable and test other devices you use to access your e-mail, until you are satisfied that everything is working OK.  If you hit one that is not, then you have another clue as to what is causing the problem.

9) This includes peripherals... for example, my husband uses Spam Drain, and we re-enabled that by providing the new mail password LAST.

It is not clear whether this fix is permanent or not.  There are reports the problem reappears in a few days.  It is less than 24 hours since we have applied this "fix", and so we don't know yet whether it's going to stick.  Fingers crossed.

But why? I hear you ask!  Yeah, it seems illogical. From what the poster said, I'm guessing that it's possible a virus or some sort of web service has latched on to your e-mail and is also polling it when you send/receive in Outlook, and it is the thing causing the premature delete issue!  Changing the password stops it from being able to access your account.  This also makes sense because it could perhaps adapt in a few days, causing the initial problem to occur.

It's a guess, but I don't really care the reason, as long as I can get it to stick!

Good luck, and let me know how it goes!

• Proposed as answer by itskd Tuesday, November 27, 2012 4:03 PM

Since when does a "moderator" get to mark their response as an answer when it hasn't solved anything? I know. That's part of the new Microsoft way of doing things: Don't fix it (even if you broke it with one of your untested updates); Always blame the "other guys" (it's the AV or some other 3rd party software); or the classic response for decades: Unable to reproduce the problem. Incident closed. (Microsoft couldn't reproduce it so it never existed in the first place even if thousands of forum posts clearly indicate otherwise).