Hi,

i have a user with a brand new install of Windows 7 64X and Office 2010 32X. The user is having the issue of when trying to open excel spread sheets from outlook that they open in a grey window and nothing in it. See attachedpicture

The user can preview the file fine in outlook, and if they save the file and open it it works fine. but when trying to open directly from outlook it opens in a grey window.

I have tired disabling all protected views in excel and word. i have removed all add ons from excel and outlook. and have run outlook in safe mode and still same results.

i have repaired office, and removed it and reinstalled it to no luck. I have found a work around, if i get outlook to start as "Run as administrator" then its works.

Any Help i would be greatful

Kind Regards

SF

 

Remove the office using Revo uninstaller , that will all clean registry files and reinstall office.. 

Make sure back up your outlook database pst file before removing office

• Marked as answer by SFBoss 2 hours 56 minutes ago
• Unmarked as answer by SFBoss 2 hours 48 minutes ago

Remove the office using Revo uninstaller , that will all clean registry files and reinstall office.. 

Make sure back up your outlook database pst file before removing office

• Marked as answer by SFBoss Tuesday, February 24, 2015 8:58 AM
• Unmarked as answer by SFBoss Tuesday, February 24, 2015 9:06 AM

Hi,

The most common cause is that Excel has been configured to ignore other applications. This is an option that is disabled by default but can be enabled to isolate the Excel working environment. When the option is enabled, you can only open Excel attachments from within Excel itself.

To disable this option you can do the following:

Open Excel, click File -> Options -> Advanced-> General -> Untick "Ignore other applications that use Dynamic Data Exchange (DDE)" -> OK.

After setting this option, close Excel. Open the attachment in Outlook to check the result.

Regards,

Melon Chen
TechNet Community Support

Hi,

It seems the issue has been resolved by reinstalling Office.

If the issue occurs next time, or other users who meet this thread are faced with the same issue, please try my suggestion above. :)

Regards,

Melon Chen
TechNet Community Support

Hi Melon,

I was wrong the above didn't work, and still happens. i thought it worked but my work around was still enabled of running outlook as administrator.

Will try your answer shortly

KR

SF

Hi,

Kindly let me know the result. :)

Regards,

Melon Chen
TechNet Community Support