Outlook 2010 loses which signature to use in terminal services

Randomly we have users that are in a terminal server environment (Server 2008 R2) and they will lose which signature to attach to emails.  They are not actually losing the custom signatures that they have created.  They are just losing the setting in outlook which tells it what signature to use when sending emails.  It is going back to default.  has anyone seen this?  There are no errors on the server indicating any issues with loading their roaming profiles or folder redirection.

 

thanks.

June 10th, 2011 9:59pm

Hi david,

Please located to the following registry key on your terminal server, and locate to

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Outlook\Setup

Delete the rest value except First-Run. (Backup is strongly recommanded.)

If you have more than one terminal server, please export this registry entry and import it to the rest servers.

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June 14th, 2011 5:04am

Max,  Please go into greater depth with this fix.   I have implemented this fix and Deleted Everything within the Setup Key; except First-Run and the Default entry.  Then I exported the edited Setup key to all other terminal servers.  Still seeing this issue crop up.

 

Thanks<
Jesse

July 15th, 2011 6:09pm

Did the Fix below work in your environment?

 

Thanks,
Jesse

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July 15th, 2011 6:11pm

Did you ever find a resolution to this? I have having the exact same problem. Terminal Server 2008 R2 with Office 2010.  Outlook keeps the signature, but it loses the option to include the sig by default.  I did verify that emails are created in HTML.

Thanks!

--Jason

February 10th, 2012 10:58pm

We are having the same issue.  We are running Outlook 2010 via Remote App on a Server 2008 R2 server.

Users are losing their signature settings after they close the Outlook window and re-open it.  They do not need to log off to lose the settings.  As stated above, the signatures are still present, but they are not set to be used for either new messages or replies.

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August 27th, 2012 6:56pm

We have the same issue and environment here.  Newly set up servers.  The only difference is that it looks like the setting is only lost (so far) when the user logs out of their terminal session.

Is any one else launching outlook from a login script, or using start up parameters when launching it?

January 9th, 2013 6:11pm

I have just re-directed my AppData back to the local profile after it was pointed to a networked user folder by someone who did not know what they were doing.

After this change, the Outlook client looses the configuration which points to the local signature.htm files. The files still exist, but Outlook does not see them.

Is there some registry setting that can force Outlook to look in this area? As far as I can see the default is "%userprofile%\AppData\Roaming\Microsoft\Signatures", but Outlook sees nothing in here, even though they are clearly visible and accessible by the user. 

This is happening on both RDS sessions, and local desktop clients. Can Microsoft not come up with a solution here?


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February 2nd, 2015 12:40pm

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