Outlook 2010 keeps prompting for password

Hi,

We use Exchange 2008 and Outlook 2010. For some reason, Outlook 2010 keeps prompting for password. My use entered the password and checked "Remember Password" box, but next morning when he logged in, he still got the prompt.

I removed the Outlook credential for Outlook listed under Password Credential in Control Panel, but still no help.

Please advise!

Thanks in advance!

February 17th, 2015 3:04pm

Hi Grace

1. Open Outlook 2010. Click File>Account Settings>Account Settings. 
2. Click the E-mail tab, click the Exchange Online mailbox, click Change
3. Click More Settings. Click the Security tab, make sure the Always prompt for logon credentials box is unchecked. 

Please mark it answer if it helps you solving your problem

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February 17th, 2015 3:47pm

Hi Amit,

Thank you for your reply. The box is unchecked. More than one user have this issue.

Thanks,

February 17th, 2015 5:46pm

Hi,

Does the issue happens to all users? If you cancel the Outlook credential window, please confirm if the user can send or receive messages or not.

In Outlook client, please check the Outlook Connection Status when the issue occurs. To open Connection Status, please open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar Connection Status to check the connection.

In Exchange server, please make sure all Exchange services are started and running. Also restart Microsoft Exchange Address Book service to have a try.

Regards,

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February 19th, 2015 1:06am

Hi Winnie,

Thank you for your reply.

No, this issue only happens to two users in the domain.Others are fine.

The user can still send/receive emails after I canceled the Outlook credential in Credential Manager.

This problem happens on my user's computer and I can't repeat it during the day. It always happens in the morning when the user first log into Windows and launch Outlook. It is fine after log in. So I guess the problem happens when Outlook is trying to connect to Exchange server.

All Exchange services are up and running when the problem happens. I didn't see there was Microsoft Exchange ADAM service in services.

Please advise!

Thanks!

February 23rd, 2015 1:17pm

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