Outlook 2010 is using old data for distribution group address
We are using Exchange 2010 with Outlook 2010. Recently I had to remove an email address and replace it with a distribution group using the same name. The original account was deleted in both AD and Exchange but Outlook insists that the address is now invalid.
The only way I (or my users) can send mail to the distribution group is to use the address book to enter the address in the "To" field. I have cleared the address cache in outlook, and removed and recreated the account several times. Any advice
would be greatly appreciated.
October 22nd, 2013 5:38pm
It acts like I'm sending to a nonexistent address, as if I had deleted the old address and then tried to send a message to it. If I type name@domain.edu in the To field it underlines it and looks like a standard email address. If I click "To", then type
the name of the group in the search field and select it the collapsed group name appears in the To field everything works as expected.
October 23rd, 2013 1:50pm
Well, after a few dozen test messages it suddenly started working properly for me. It's some kind of caching problem. I'm trying to determine if my users are still affected.
October 23rd, 2013 2:06pm
Hi,
Thank you for your reply and update on the current situation.
I'm glad to hear that the problem disappeared. If you need more support or the problem comes back, please feel free to post back.
Cheers,
Steve Fan
TechNet Community Support
October 23rd, 2013 9:43pm